BMW 335i Coupe (E92) L6-3.0L Turbo (N54) Technical Service Bulletin # 653009 Date: 100401

Navigation System - Initialization Procedure

SI B 65 30 09

Audio, Navigation, Monitors, Alarms, SRS

April 2010

Technical Service

This Service Information bulletin supersedes SI B65 30 09 dated January 2010.

[NEW] designates changes to this revision

SUBJECT

[NEW] Enabling Code FSC/SWT - Enabling the Navigation System Map at QC1

MODEL

[NEW] All models produced from January 2010 on with option 609 (Navigation System Professional, CIC)

SITUATION

The navigation system is inoperative unless the map is enabled during the QC1 Pre-Delivery Check.

[NEW] INFORMATION

2010 BMW 335i Coupe (E92) L6-3.0L Turbo (N54) Page 374

New vehicles come equipped with a navigation road map (PREMIUM 2010) that must be enabled via an enabling code (FSC). This process is part

of the new QC1 Pre-Delivery Check performed with the ISID (ISTA Diagnosis).

IMPORTANT:

There is no programming involved!

[NEW] PROCEDURE

Enabling the navigation map at QC1 requires the use of an "INITIAL" enabling code.

Note:

In order to avoid unnecessary delays in the QC1 process, order this "INITIAL" enabling code at least 24 hours before performing QC1. This code is

valid for 30 days, after which it is automatically deleted. Unlike other enabling codes, these "INITIAL" codes are available free of charge from the

Parts department (nominal charge $.01). The part number for the "INITIAL" enabling code is published in the EPC. It must be ordered as a coded

part via the parts ordering process.

The delivery of the enabling code takes place in the After Sales Assistance Portal (ASAP).

Note:

If a BMW center has two dealer numbers, when retrieving the enabling code, be sure to use the same dealer number that your Parts department used

when the original order was placed.

Procedure for ordering and downloading the initial enabling code:

Refer to attachment A.

Procedure for activation of the navigation system map using ISTA:

Refer to attachment B.

For a general overview on the enabling code ordering and downloading process, refer to SI B09 04 09.

PARTS INFORMATION

WARRANTY INFORMATION

Since this process is part of the new QC1 Pre-Delivery Check, no additional warranty costs can be claimed.

ATTACHMENTS

2010 BMW 335i Coupe (E92) L6-3.0L Turbo (N54) Page 375

2010 BMW 335i Coupe (E92) L6-3.0L Turbo (N54) Page 376

view PDF attachment B653009_Attachment_A.

2010 BMW 335i Coupe (E92) L6-3.0L Turbo (N54) Page 377

view PDF attachment B653009_Attachment_B.

2020 BMW 128i Coupe (E82) L6-3.0L (N51) Technical Service Bulletin # 240900 Date: 100401

A/T - Repair And Replacement Info

SI B 24 09 00

Automatic Transmission

April 2010 Technical Service

This Service Information bulletin supersedes SI B24 09 00 dated March 2009. [NEW] designates changes to this revision

SUBJECT

Automatic Transmission Repair and Replacement Information

MODEL

All with automatic transmissions manufactured by GM or ZF

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GM* TRANSMISSION APPLICATION/ZF TRANSMISSION APPLICATION INFORMATION

Transmission Repair

Service Information bulletin B24 23 07 (Automatic Transmission Diagnosis and Troubleshooting) has been posted on BMW TIS. It contains

important hints and procedures needed to properly diagnose automatic transmission concerns.

It is required that all diagnostic and troubleshooting steps listed in Service Information bulletin B24 23 07 be performed when investigating all automatic transmission complaints prior to submitting a PuMA case ("TC Case" or regular technical support "Case").

A PuMA case may be submitted ONLY after all appropriate diagnostic steps and/or hints listed in SI B24 23 07 have been completed and diagnostic results are inconclusive (regular technical support case), or when a component replacement (transmission, Mechatronic, or VB-TECHM) is requested ("TeileClearing Case"). Such a PuMA case must include all the necessary information required by SI B24 23 07.

IMPORTANT

Both "TC Cases" and "regular automatic transmission technical support cases" will NOT be processed and will be rejected as "unjustified" if the basic diagnostic troubleshooting procedures and corresponding information required by SI B24 23 07 are not performed and submitted.

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Transmission Replacement

When creating a PuMA case regarding any automatic transmission complaint, please ensure that it contains ALL of the information required by SI

B24 23 07, including, but not limited to:

^ A full description of the complaint and whether or not the complaint has been verified.

^ A detailed description of the operating conditions, environment, road conditions, anything related to the complaint, or the conditions under which it can be duplicated. The details must be sufficient to ensure that the person reading your case will be able to understand the situation and/or duplicate it if necessary.

^ Identify any work performed during each service visit for the same complaint.

^ Results of tests performed, i.e., measurement of wiring harness resistance values, etc. Always provide specific readings and observations including Check Control messages, fault warning displays, range displays, modifications to the vehicle, and verification of approved wheel and tire combinations. Statements such as "in spec" are not adequate.

^ Include "GM" or "ZF" in the subject line and the transmission serial and part numbers from the ID's tag in the "Work Performed" field of your case.

^ Include the transmission fluid level and condition.

^ If the problem concerns shift characteristics, include the specific shift (i.e., 1-2, 2-1or 3-2), vehicle speed, road condition (e.g., uphill), etc. in which the complaint can be duplicated.

^ Where fault codes are stored, include the name of the module concerned in "problem description" and the actual fault codes in the "fault code" box.

^ In order to aid the diagnosis, your diagnostic tester must have transmitted FASTA data indicating that all relevant test modules have been completed.

Always refer to SI B24 23 07 for diagnosis and troubleshooting hints regarding 5 and 6-speed automatic transmissions. WARRANTY INFORMATION

All 5-speed and 6-speed automatic transmissions manufactured by GM; all 6-speed and 8-speed automatic transmissions manufactured by ZF; and GM VB-TEHCM modules and ZF Mechatronic modules replaced without a prior Part Replacement Authorization in PuMA will result in the warranty claim being rejected. When submitting a warranty claim, the PuMA TC case number must be specified in the comment section.

TeileClearing is required for part replacement to be paid by BMW NA via Warranties: Limited New Vehicle Warranty, Certified Pre-Owned Protection Plan, Federal and California Emission Control Warranty, Original Owner Protection Program and Extended Vehicle Protection Programs.

It is not required to submit a TeileClearing case for an out-of-warranty situation, i.e., BMW Center Administered Customer Assistance Program/Self Authorization (Goodwill). When technical assistance is required to ensure "Fix It Right The First Time", please submit a regular technical support "Case" and do not submit a "TC Case".

A Part Replacement Authorization is not required for replacement procedures described in Service Information bulletins, Service Actions, and Recalls. Please write in the comment section of the warranty claim: "Replaced per SIB24xxxx" (substitute xxxx with the SIB number).

A Part Replacement Authorization is required even if the service is performed during official BMW NA non-working days, i.e., during weekends (Saturdays and Sundays) and any official BMW NA holidays.

2020 BMW 128i Coupe (E82) L6-3.0L (N51) Technical Service Bulletin # 842205 Date: 100401

BMW Assist(R) - Reactivation Of BMW Assist(R) Services

SI B 84 22 05

Communication Systems

April 2010 Technical Service

This Service Information bulletin supersedes SI B84 22 05 dated April 2009. [NEW] designates changes to this revision

SUBJECT

Reactivation of BMW Assist Services

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[NEW] MODEL [NEW] SITUATION

The embedded phone in the Telematics Control Unit (TCU) is deactivated or was never activated with the wireless carrier; and/or the unit does not have a BMW Assist service initialized for one of the following reasons:

^ BMW Assist(TM) services have lapsed due to non-renewal by the current customer.

^ The vehicle was never enrolled (ESA not completed within 45 days of the Retail Date).

^ Certified Pre-Owned (CPO) or used vehicles where the new customer did not enroll in BMW Assist services.

^ The subscriber originally declined BMW Assist services.

^ A US spec vehicle that was purchased in one of the following ways:

Overseas by a person using the Military Sales purchase program.

Gray market vehicle.

A vehicle purchased overseas by a diplomat.

^ An Electronic Subscriber Agreement (ESA) cannot be created on any vehicle that is not registered in the BMW of North America, LLC warranty system. Prior to following the procedure in the bulletin, see SI B 01 12 04 (Warranty Coverage: "In Transit" Vehicles and Validation of US and Non-US Vehicles) for more details on registering a vehicle.

The TCU should not be replaced, but reactivated per the following procedure, if the customer wishes to enroll and receive BMW Assist services. Non-US Spec vehicles cannot have BMW Assist activated.

ATTACHMENTS _B842205

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view CDMA_Most-bus_Vehicles

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view CDMA_Reactivation_Form

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view GMS_MOST-bus_Vehicles.

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view GMS_Reactivation_Form.

Warranty Information

This is NOT a warranty issue. All cost are the customer's responsibility. Time

Estimated reactivation time: 20 minutes or less.

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view IK_bus_Vehicles.

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Reactivation Form

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Reactivation of BMW Assist Services

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BMW Assist TCU Reactivation Form/Warranty Information/Time

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FAQ

[New] Procedure (Client Advisor or Service Advisor)

[NEW] PROCEDURE (CLIENT ADVISOR OR SERVICE ADVISOR)

Identifying the scope of work:

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Check the vehicle's eligibility status in the DCSnet service history. Document the following information:

^ "Assist Safety Plan expires" date

^ TCU ESN/TCU IMEI status: "INACTIVE" or "ACTIVE"

Identify which TCU type is installed in the vehicle by referring to the model section in this bulletin.

^ CDMA: proceed to step 3.

^ GSM: proceed to step 10.

^ INACTIVE: If the customer previously declined or did not renew the BMW Assist services, or if a subscriber agreement was never processed or received, BMW NA deactivates the wireless carrier and Response Center services.

^ ACTIVE: The TCU is still activated on the wireless carrier network. The "Assist Safety Plan expires" must be beyond today's date, and the TCU must be active BMW Assist services to work.

^ The complete reactivation process must be followed for the services to work.

On CDMA TCUs, verify the work that needs to be performed, using the chart below.

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^ Important information on vehicles equipped with a CDMA TCU from 9/05 production, or if the TCU was replaced on a pre-9/05 production vehicle with newer hardware:

^ To comply with wireless service provider restrictions, when a BMW Assist account expires, BMW of North America, LLC must prevent the Network Access Device (NAD) from registering on the wireless network. If a BMW Assist account has expired and the vehicle was produced after 9/05 production, BMW may send the Power Off Command (POC) to the TCU. This means that the NAD will not turn on or register on the network.

^ When a TCU receives the POC, the BMW workshop tools will not be able to communicate with the NAD. When the DIS/GT1 is unable to communicate with the NAD, the tester will NOT display any information when trying to read the ESN, MIN or MDN. For vehicles which have received the POC, an alternate test module must be used to turn the NAD back on.

Using the above time estimates, identify the scope of work that needs to be performed. Provide the customer with an estimate to reactivate BMW Assist services.

If the customer wishes to reactivate BMW Assist services, he or she must complete a valid, active subscriber agreement with the BMW Assist Response Center through the enrollment application on DCSnet, located at Sales | BMW Assist | Electronic Subscriber Agreement.

^ Incentives for renewing BMW Assist services: The BMW Assist incentive for selling term extensions is $20 per year of renewed service. For additional information, please visit BMW/BMW Assist/Bulletins on Centernet and review Parts bulletin B84 07 06 (BMW Assist Enrollment Sales Incentive Program).

Upon completion of an Electronic Subscriber Agreement (ESA), the TCU will be automatically reactivated with the wireless carrier. A new Mobile Identification Number (MIN) and Mobile Device Number (MDN) will be automatically assigned within 20 minutes.

^ Wait 20 minutes before printing an updated DCSnet vehicle history report, so that the new numbers are displayed.

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The MIN and MDN are displayed after the reactivation for 14 days. Print this page for the technician to complete the TCU reactivation process by writing the numbers in to the TCU.

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If the MIN and MDN information is required outside this reactivation period, please call the Telematics Analyst to obtain this information prior to having a technician complete the reactivation process.

A return call or fax from the Telematics Analyst with the new MIN and MDN will occur within three hours during business hours (8:30 AM to 4:30 PM EST). if the customer is waiting, fax the BMW Assist reactivation form and call the telematics Analyst to expedite the process.

Provide the technician a copy of the DCSnet service history report, showing the new MIN and MDN.

GSM: The Mobile Subscriber International Services Digital Network Number (MSISDN) is NOT needed during the reactivation process. If you need the MSISDN or if the ICC-ID was not automatically reactivated, obtain this information by faxing the BMW Assist reactivation form. A return call or fax from the Telematics Analyst with the new MSISDN will occur within three hours during business hours (8:30 AM to 4:30 PM EST). If the customer is waiting, fax the BMW Assist reactivation form and call the Telematics Analyst to expedite the process.

On GSM TCUs, verify the work that needs to be performed using the below chart.

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Using the above time estimates, identify the scope of work that needs to be performed. Provide the customer with an estimate to reactivate BMW Assist services.

If the customer wishes to reactivate BMW Assist services, he or she must complete a valid, active subscriber agreement with the BMW Assist Response Center through the enrollment application on DCSnet, located at Sales | BMW Assist | Electronic Subscriber Agreement.

^ Incentives for renewing BMW Assist services: The BMW Assist incentive for selling term extensions is $20 per year of renewed service. For additional information, please visit BMW/BMW Assist/Bulletins on Centernet and review Parts bulletin B84 07 06 (BMW Assist Enrollment Sales Incentive Program).

Upon completion of an Electronic Subscriber Agreement (ESA), the TCU will be automatically reactivated with the wireless carrier. A new Mobile Subscriber International Services Digital Network Number (MSISDN) will be assigned to the International Circuit Card Identifier (ICCID). The MSISDN is not needed for the reactivation process.

Have the technician initialize BMW Assist and make a test call per the attachment to this bulletin (B842205_GSM_MOST-bus_Vehicles).

Procedure (Technician)

PROCEDURE (TECHNICIAN)

[NEW] See Attachment "B842205_IK-bus_Vehicles" for the following vehicles:

E46 (3 Series) from 9/03 production, with Premium Package (ZPP) or BMW Assist (SA 639) E53 (X5) from 10/03 production, with Premium Package (ZPP) or BMW Assist (SA 639) E83 (X3) from 9/03 production, with Premium Package (ZPP) or BMW Assist (SA 639)

E85 (Z4) from 10/03 production, with Premium Package (ZPP) or BMW Assist (SA 639)

[NEW] See Attachment "B842205_CDMA_MOST-bus_Vehicles" for the following vehicles:

E60, E61 (5 Series) from SOP to 3/08 E63, E64 (6 Series) from SOP to 3/08 E65, E66 (7 Series) from 01/03 production

E70 (X5) from SOP to 4/08, with Premium Package (ZPP) or BMW Assist (SA 639) E71 (X6) from SOP to 4/08, with Premium Package (ZPP) or BMW Assist (SA 639)

E82, E88 (1 Series) from SOP to 3/08, with Premium Package (ZPP) or BMW Assist (SA 639)

E90, E91, E92, E93 (3 Series) from SOP to 3/08, with Premium Package (ZPP) or BMW Assist (SA 639)

[NEW] See Attachment "B842205_GSM_MOST-bus_Vehicles" for the following vehicles:

E60, E61 (5 Series) from 3/08 production E63, E64 (6 Series) from 3/08 production

E70 (X5) from 4/08 production, with Premium Package (ZPP) or BMW Assist (SA 639) E71 (X6) from 4/08 production, with Premium Package (ZPP) or BMW Assist (SA 639)

E82, E88 (1 Series) from 3/08 production, with Premium Package (ZPP) or BMW Assist (SA 639) E89 (Z4) from SOP, with Premium Package (ZPP) or BMW Assist (SA 639)

E90, E91, E92, E93 (3 Series) from 3/08 production, with Premium Package (ZPP) or BMW Assist (SA 639) F01, F02, F04 (7 Series) from SOP

F07 (5 Series Gran Turismo) from SOP, with Premium Package (ZPP) or BMW Assist (SA 639)

[NEW] See Attachment "B842205_FAQ": for a list of Frequently Asked Questions (FAQ) on renewing or reactivating BMW Assist services.

WARRANTY INFORMATION

This is NOT a warranty issue. All costs are the customer's responsibility.

[NEW] TIME

See the charts in this bulletin.

2020 BMW 128i Coupe (E82) L6-3.0L (N51) Technical Service Bulletin # 090209 Date: 100401

Audio System - RAD2(R) Programming Communication Issues

SI B 09 02 09

Programming/Coding Explanations

April 2010 Technical Service

This Service Information bulletin supersedes SI B09 02 09 dated August 2009. [NEW] designates changes to this revision

SUBJECT

[NEW] RAD2 Programming with ISTA/P - No MOST Communication

MODEL

E82, E88 (1 Series) [NEW] E89 (Z4)

E90, E91, E92, E93 (3 Series)

All vehicles equipped with option 663 (Radio Professional, RAD2) SITUATION

[NEW] When programming a RAD2-equipped vehicle produced from 03/10 on (and earlier produced vehicles with a RAD2 replacement part manufactured from 03/10) with ISTA/P 2.37.1 or later, a message is displayed: "During control module determination, it was ascertained that control modules connected to the MOST ring are not responding", followed by a second message that begins "The gateway GW is likely to be defective ......" The user is then asked to perform a gateway repair. After following the on-screen instructions, the measures plan directs to replace all MOST control modules.

CAUSE

[NEW] The RAD2 GW locks up during identification with ISTA/P 2.37.1 or later, causing no communication on the MOST ring.

[NEW] PROCEDURE

To avoid the situation above, perform the following steps:

^ Only connect an ICOM-A to the vehicle (do not connect an ICOM-B).

^ Ignore the message that tells you that the MOST bus is not connected by selecting the OK button (see attachment).

^ Determine the measures plan.

Depending on the situation, follow 1) or 2) below:

The measures plan shows that MOST modules have to be programmed (see attachment):

^ Hook up the ICOM-B and wait until you have 2 green lights on ICOM-B. Then accept the measures plan. Programming will go through.

The measures plan shows no MOST modules:

^ Accept the measures plan and programming will go through (do not connect the ICOM-B). ATTACHMENTS

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view PDF attachment B090209RAD2_Workaround_ISTAP_2_34_2.

2020 BMW 128i Coupe (E82) L6-3.0L (N51) Technical Service Bulletin # 611809 Date: 100401

Electrical - Various Simultaneous Electrical Concerns

SI B 61 18 09

General Electrical Systems

April 2010 Technical Service

This Service Information bulletin supersedes SI B61 18 09 dated December 2009. [NEW] designates changes to this revision

SUBJECT

Various Simultaneous Electrical Problems

MODEL

E82, E88 (1 Series) [NEW] E89 (Z4)

E90, E91, E92, E93 (3 Series) E70 (X5)

E71, E72 (X6)

[NEW] Vehicles produced from August 31, 2009 to March 2, 2010

SITUATION

The following failures occur simultaneously:

^ The tailgate, tailgate window or trunk lid release is inoperative

^ The electric unlocking of the glove compartment is inoperative (E93, E70 and E71 only)

^ SCA contact (Soft Close Automatic) is inoperative (E70 and E71 only)

^ The JBBFE-3R (Junction box) control module does not enter sleep mode CAUSE

There is a software error in the JBBFE-3R control module. Very intermittently, the JBBFE-3R wakes up in bootloader mode instead of application mode.

[NEW] CORRECTION

Perform diagnostics with ISTA and work through any related test modules. Program the vehicle using ISTA/P 2.37.0 or later.

Note that ISTA/P will automatically reprogram and code all programmable control modules that do not have the latest software.

For information on programming and coding with ISTA/P, refer to Centernet / Aftersales Portal / Service / Workshop Technology / Vehicle Programming.

2020 BMW 128i Coupe (E82) L6-3.0L (N51) Technical Service Bulletin # 841503 Date: 100401

BMW Assist(R) - Initialization Of Services

SI B 84 15 03

Communication Systems

April 2010 Technical Service

This Service Information bulletin supersedes SI B84 15 03 dated May 2008. [NEW] designates changes to this revision

SUBJECT

Initialization of BMW Assist Services

MODEL-CDMA (VERIZON WIRELESS)

E60, E61 (5 Series) from SOP to 3/08 E63, E64 (6 Series) from SOP to 3/08 E65, E66 (7 Series) from 3/05 production

E70 (X5) vehicles equipped with ZPP (Premium Package) or SA639 (BMW Assist) from SOP to 4/08 E71 (X6) vehicles equipped with ZPP (Premium Package) or SA639 (BMW Assist) from SOP to 4/08

E82, E88 (1 Series) vehicles equipped with ZPP (Premium Package) or SA639 (BMW Assist) from SOP to 3/08

E90, E91, E92, E93 (3 Series) vehicles equipped with ZPP (Premium Package) or SA639 (BMW Assist) from SOP to 3/08

MODEL-GSM (AT&T WIRELESS)

E60, E61 (5 Series) from 3/08 E63, E64 (6 Series) from 3/08

E70 (X5) vehicles equipped with ZPP (Premium Package) or SA639 (BMW Assist) from 4/08 E71 (X6) vehicles equipped with ZPP (Premium Package) or SA639 (BMW Assist) from 4/08

E82, E88 (1 Series) vehicles equipped with ZPP (Premium Package) or SA639 (BMW Assist) from 3/08

E90, E91, E92, E93 (3 Series) vehicles equipped with ZPP (Premium Package) or SA639 (BMW Assist) from 3/08 E89 (Z4) vehicles equipped with ZPP (Premium Package) or SA 639 (BMW Assist) from SOP

F01, F02 (7 Series) vehicles equipped with ZPP (Premium Package) or SA 639 (BMW Assist) from SOP F07 (5 Series Gran Turismo) vehicles equipped with ZPP (Premium Package) or SA 639 (BMW Assist) SOP SITUATION

In order for BMW Assist services to function properly, an initialization procedure must be performed to activate these functions on the vehicle.

Important Information:

Starting with March 2008 production vehicles (E70 and E71 4/08) except for the E65, E66, E83 and E85, the CDMA based Telematics Control Unit (TCU) will migrate to a GSM-based control unit. The wireless carrier for the GSM-based module is AT&T Wireless.

^ CDMA: Code Division Multiple Access uses the Advanced Mobile Phone System (AMPS) as a back up. As of February 18, 2008, Verizon Wireless decommissioned its AMPS service, as allowed by the Federal Communications Commission (FCC).

^ GSM = Global System for Mobile communications

Starting from April 1, 2005, all eligible vehicles processed at the Vehicle Processing Centers have BMW Assist already initialized before they reach your BMW center. Therefore it is no longer necessary to perform this procedure during the QC1 on these vehicles. However, initialization will still be necessary in cases with the following scenarios:

^ If the TCU is replaced on any vehicle (except pre-3/05 production E65 and E66 vehicles);

^ E65, E66, E90, and E91 vehicles from 3/05 to 8/05 production if the TCU is programmed;

^ E60, E61, E63, and E64 vehicles from 7/03 to 8/05 production if the TCU is programmed;

^ If BMW Assist services are reactivated (except pre-3/05 production E65 and E66 vehicles); and E70 (X5) vehicles not delivered with BMW Assist services initialized.

E70 (X5) vehicles built prior to 4/2/2007 production may have been delivered to your center without the BMW Assist services initialized. All E70 (X5) vehicles built prior to 4/2/2007 production must have the status of BMW Assist initialization checked as part of the Quality Certification (QC1) on all E70 vehicles. Refer to SI B84 63 06 for additional information.

Note:

All X5 vehicles produced after April 2, 2007 have BMW Assist initialized at the plant. It is NOT necessary to check the status of BMW Assist on any X5 produced after April 2, 2007.

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BMW ASSIST CUSTOMER CARE

BMW Assist Customer care is available Monday through Friday from 7:00 AM to 11:00 PM CT, and on Saturdays from 8:00 AM to 9:00 PM CT. The Telematics Analyst at BMW NA handles escalated issues and can be reached Monday through Friday from 8:00 AM to 4:30 PM ET.

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WARRANTY INFORMATION

Procedure

PROCEDURE

Before this procedure can be performed, the following preconditions must be met:

^ The BMW Handover Inspection must be carried out to ensure that the proper phone numbers are entered into the Telematics Control Unit (TCU).

Refer to SI B84 14 01.

^ The vehicle must be parked outside, with the key on and an unrestricted line of sight to the sky for proper Global Positioning System (GPS) reception. GPS signal acquisition may take up to 15 minutes.

^ After programming and/or coding of the vehicle, turn the key off and let the vehicle enter sleep mode (4 minutes). If the optional CPT9000 handset has been installed, remove the handset from the eject box before turning the vehicle off.

^ Transport mode deactivated.

^ No vehicle should be displayed or sold, nor the "SOS" button be pressed, until this procedure is successfully completed as described below.

^ A vehicle that has not been provisioned will not make a 911 call (since 3/04) and does not have e-911 permission.

^ Non-provisioned e-calls are directed to a hotline number at the service provider. If the SOS button is pressed without the system being initialized, the call will be initiated but the vehicle will not transmit any vehicle data.

^ Non-provisioned e-calls are voice-only without data transmission.

Enabling/Initializing BMW Assist/Roadside Assistance/SOS Call

ENABLING/INITIALIZING BMW ASSIST

^ E60 and E61 (5 Series)

^ E63 and E64 (6 Series)

^ E70 (X5)

^ E71 (X6)

^ E82 and E88 (1 Series) with CCC

^ E90, E91, E92, and E93 (3 Series) with CCC

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Press the "Menu" button and ensure that the Central Information Display (CID) is set to the basic menu screen.

Press down briefly on the controller to enter the "Settings" menu.

Scroll down to "Communication Interface" and select.

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The "Assist Settings" menu will then be displayed.

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Select "BMW service settings".

Select "Service Status".

Select "Enable services" ("Update services" if this is a second attempt to initialize).

Note:

"Terminate Services" is not an option and will NOT be displayed on vehicles equipped with a GSM TCU.

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A box will then be displayed on the CID with a bar graph and the following messages:

^ "Establishing connection"

^ "Data exchange active"

^ "Data exchange completed"

Data exchange can take 3-8 minutes.

Do not turn off the ignition.

Please wait until the initialization process has been completed successfully.

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If the message "Data transmission failure. Call BMW Customer Relations" appears, do not call Customer Relations; instead, refer to the "Troubleshooting" section of this Service Information bulletin.

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After successful initialization, please check the following:

^ On CCC-equipped vehicles, the "Service status" screen is displayed with the services checked (minimum requirement for QC1 completion). The "Update services" selection is displayed.

^ The "Terminate Services" selection is displayed.

^ As of March 1, 2004, all of the services will be checked off when performing the initialization.

Note:

Terminate Services" is not an option and will NOT be displayed on vehicles equipped with a GSM TCU.

After successful initialization, please check the following:

^ On M-ASK and CHAMP-equipped vehicles, the "Service Status" screen is displayed with all the available Assist services listed (minimum requirement for QC1 completion).

^ As of March 1, 2004, all of the available services will be listed when performing the initialization.

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On vehicles equipped with CCC (Car Communication Computer), there may be extra settings in the "Service Status" menu that will not be used at this time. These may include:

^ Traffic Info

^ My Info

^ Where to go?

^ Floating Car Data FCD

ENABLING/INITIALIZING BMW ASSIST

^ E82 and E88 (1 Series) without CCC

^ E90, E91, E92, and E93 (3 Series) without CCC

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Press the "MENU" button above the radio rotary knob.

Rotate the rotary knob until "ASSIST" is highlighted, and press the rotary knob briefly.

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Once within the BMW Assist menu, press the button under "SET".

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Turn the rotary knob until "SETUP" is highlighted, and press the rotary knob briefly to start the initialization.

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The display will now show the % (progress) of the initialization.

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The initialization process will take approximately 2 minutes. The process is complete when "complete" is displayed.

The word "complete" will only be displayed for about 5 seconds after the initialization is finished.

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Once the initialization is completed (100%), the display will show the various functions enabled by BMW Assist.

If an error message is displayed and BMW Assist cannot be initialized, follow the troubleshooting section of this Service Information bulletin.

ENABLING/INITIALIZING BMW ASSIST FOR THE E65 AND E66 (7 SERIES) FROM 3/05

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Press the "MENU" button and ensure that the Control Display is set to the basic menu screen.

Starting from the basic menu, slide the controller towards "BMW Assist".

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Rotate the controller to select "Status" and push the controller down.

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Rotate the controller to select "BMW Assist" and push the controller down.

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Rotate the controller to select "INITIALIZE" and push down on the controller.

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The message "Initializing, please wait....50%" will be shown (progress is shown in increments of 10%).

Please do not turn off the ignition while the initialization/update process is running!

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The functions which are enabled have the boxes checked off. This serves as a confirmation that BMW Assist has been successfully initialized.

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If the message "An error has occurred during the initializing. Would you like to call the operator?" is displayed, follow the troubleshooting section of this Service Information Bulletin.

[NEW] ENABLING/INITIALIZING BMW ASSIST

^ 2009 and later 1 Series (E82, E88) with iDrive

^ 2009 and later 3 Series (E90, E91, E92, E93) with iDrive

^ 2010 and later 5 Series (E60, E61)

^ 2010 and later 6 Series (E63, E64)

^ 2009 and later 7 Series (F01, F02)

^ 2010 and later 5 series 550 GT (F07)

^ 2009 and later Z4 (E89) with iDrive

^ 2010 and later X5 and X6 with iDrive

Accept the Disclaimer message if it is displayed.

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If the "Main menu" is not displayed, press the "MENU" button next to the iDrive.

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Scroll down and select "BMW Assist".

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Select "Activate BMW Assist".

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"Transferring data" will be displayed as BMW Assist services are initialized.

Note: If the message appears "Data Exchange Not Enabled", do not call Customer Relations, but instead refer to the "Troubleshooting" section of this VDC Bulletin.

Note: his most likely occurs if there is a break in the signal or the automatic data transmission call.

Once BMW Assist is initialized, "BMW Assist active" will be displayed.

Follow supplemental laptop procedure to put TCU to "Sleep".

image

Disconnect the laptop.

The vehicle can either be moved, or the battery main Switch can be activated.

Test the BMW Assist service for proper operation by placing a test call (press the SOS button or via the iDrive in the BMW Assist menu). Make sure that the BMW Assist Response Center has received the correct MIN/MDN, VIN and location of the vehicle. Have the representative update his or her records as needed.

Roadside Assistance call

^ Go back to the Main menu by pressing the "Menu" button.

^ Select the "Communications" menu.

^ Select "BMW Assist".

^ Select "Roadside Assistance" and then select "Start service".

^ Once a connection has been established, speak to the representative, identify yourself and tell the representative, "This is a BMW test call".

^ Verify that the correct MIN/MDN, VIN and location of the vehicle have been transmitted to the representative. Verify that the audio to and from the representative is OK (you can hear the representative and the representative can hear you). Once this is verified, ask the representative to end the call. Do not turn off or leave the car until the message "End call successful" appears.

"SOS" call

^ Press the "SOS" button in the overhead console to place a test emergency call.

^ Once the connection has been established, please identify yourself and tell the representative "This is a BMW test call." Verify that the correct MIN/MDN, VIN and location of the vehicle have been transmitted to the representative. Verify that the audio to and from the representative is OK (you can hear the representative and the representative can hear you). Once this is verified, ask the representative to end the call. Do not turn off or leave the car until the message "End call successful" appears.

^ Do not press the "SOS" button and leave the vehicle, since local emergency services will be dispatched if voice communication is not established. If no voice communication is established, call BMW Assist Customer Care immediately at (888) 333-6118, option 4, to cancel the dispatch.

Disabling BMW Assist/Troubleshooting

DISABLING BMW ASSIST

If the customer does not want BMW Assist and has completed a BMW Assist Waiver Form with the client advisor, then BMW Assist may be coded out of the vehicle.

The Telematics functionality of the TCU must be deactivated via Progman.

Refer to the retrofits section of SI B09 05 01 and select "Active/Deactivate Telematics". This will add "+TELD" to the vehicle order. Follow the onscreen prompts to complete this procedure.

This will eliminate BMW Assist as a selectable option in the radio, Control Display (CD) or Central Information Display (CID). This means the option "Enable Services" will no longer be a selectable option.

TROUBLESHOOTING

If the initialization procedure has been successfully completed, but the transmitted data is different than the data on file at the BMW Assist Response Center:

^ CDMA: Obtain the Mobile Identification Number (MIN), Mobile Device Number (MDN) and Electronic Serial Number (ESN). Refer to the "Obtaining ESN, MIN and MDN or IMEI and ICC-ID " section of this bulletin for the procedure.

^ Contact BMW Assist by calling. The BMW Assist Customer Care representative will reconcile the transmitted data against the data on file.

Please wait one hour before attempting re-initialization.

^ GSM: Obtain the International Mobile Equipment Identity (IMEI) and the Integrated Circuit Card ID (ICC-ID). Refer to the "Obtaining ESN, MIN and MDN or IMEI and ICC-ID " section of this bulletin for the procedure.

^ Contact BMW Assist by calling. The BMW Assist Customer Care representative will reconcile the transmitted data against the data on file.

Please wait one hour before attempting re-initialization.

If the initialization procedure has failed and the message "Data transmission fault, Call Customer Relations" is displayed, check and perform the following:

^ Turn the ignition off for 16 minutes and allow the vehicle to enter sleep mode. Then turn the ignition on and try initializing BMW Assist services again.

^ Note: If the vehicle is equipped with an optional CPT9000 handset or a snap-in adaptor for a Bluetooth(R) handset, remove the handset from the cradle.

^ Ensure that the vehicle has been parked outside, with the key on, and has an unobstructed line of sight to the sky in order to receive a proper GPS signal. GPS signal acquisition may take up to 5 minutes.

^ The ability to view the signal strength of the BMW Assist Network Access Device (NAD), either in the radio or Central Information Display (CID), was eliminated on vehicles from 09/05 production. Refer to SI B84 05 07 (Checking NAD Signal Strength for BMW Assist). If necessary, drive the vehicle to a location with adequate cellular reception.

^ If all the above items are OK, try parking the vehicle in a different location. Let the vehicle enter sleep mode and repeat the initialization procedure.

^ If the procedure still fails, the problem may be that the BMW Assist coding bit in the Telematics Control Module (TCU) is not correct. Code the TCU using the latest version of Progman. Then repeat the initialization procedure.

^ If the procedure still fails, use DIS/GT1 to enter the TCU "Control Module Functions"; select "Component Activation" and select "Control Unit reset". Make sure the results screen shows the reset procedure as being activated. Turn the vehicle off for 16 minutes and let the vehicle enter sleep mode. Repeat the initialization procedure.

^ If the procedure still fails, using BMW Diagnostic Tools obtain the information below:

^ CDMA vehicles: Electronic Serial Number (ESN), Mobile Identification Number (MIN) and Mobile Device Number (MDN). Refer to the "Obtaining ESN, MIN and MDN or IMEI and ICC-ID " section of this bulletin for the procedure.

^ GSM Vehicles: International Mobile Equipment Identity (IMEI) and the Integrated Circuit Card ID (ICC-ID). Refer to the "Obtaining ESN, MIN and MDN or IMEI and ICC-ID" section of this bulletin for the procedure.

If further technical support is needed, create a PuMA for further assistance. When creating a PuMA case, advise the technical support representative whether this is a single vehicle or if multiple vehicles at the center are experiencing the same error(s).

Obtaining The ESN, MIN, And MDN Or IMEI And ICC-ID

OBTAINING THE ESN, MIN AND MDN OR IMEI AND ICC-ID

Use the path below within BMW Diagnostic Tools with DIS V53 or higher to obtain the ESN, MIN and MDN or IMEI and ICC-ID numbers.

Perform a Short Test.

Function Selection

Complete vehicle

Body

Audio, video, navigation (MOST)

Telecommunication/Telephone

Fixed Installation (This selection is omitted on 3 Series vehicles without CCC.)

Telematic Control Module (US) Note: This step is deleted in DIS V46 on some models.

Overview, telephone data

Select the test module (Overview, telephone data B8400_10002).

Select "Concise".

Print the screen to record the ESN, MIN & MDN (CDMA) or IMEI and ICC-ID (GSM).

ADDITIONAL TROUBLESHOOTING INFORMATION

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For further troubleshooting, refer to the attached Troubleshooting Guide.

Refer to the attached list of BMW centers that are outside the Verizon Wireless Network.

BMW Assist relies on the Verizon Wireless and AT&T Wireless networks for communication between the vehicle and the BMW Assist response center. Occasionally there may be network problems which prevent the vehicle from being properly initialized. A DCS message will be released when there is an extended outage, to keep you informed.

VEHICLES OUTSIDE OF THE VERIZON WIRELESS NETWORK

^ The vehicle must be in the Verizon Wireless Network for the initialization procedure to work properly. If the vehicle is not in the Verizon Wireless Network, perform the outlined procedure and then follow these additional steps. For a complete list of BMW centers outside of the Verizon Wireless network, refer to the attachment B841503_Centers_Outside_of_Verizon_Coverage.

^ Create a PuMA case to receive TCU shipping authorization.

^ Remove the TCU from the vehicle.

^ Send the TCU and a copy of the PuMA case via FedEx to: BMW of North America, LLC

Attn: Body Electrical Group (BMW Assist Initialization B84 15 03)

^ BMW of North America, LLC will initialize the TCU and ship it out on the same business day that it was received.

^ After receiving the TCU from BMW of North America, reinstall the TCU and place a BMW Assist call.

^ All shipping charges (both ways) are to be billed to the dealer's FedEx account. On the warranty claim, submit the FedEx shipping charges (double the amount provided to you in the PuMA case to cover shipment both ways) in the sublet section (using sublet code 4).

2020 BMW 128i Coupe (E82) L6-3.0L (N51) Technical Service Bulletin # 653009 Date: 100401

Navigation System - Initialization Procedure

SI B 65 30 09

Audio, Navigation, Monitors, Alarms, SRS

April 2010 Technical Service

This Service Information bulletin supersedes SI B65 30 09 dated January 2010. [NEW] designates changes to this revision

SUBJECT

[NEW] Enabling Code FSC/SWT - Enabling the Navigation System Map at QC1

MODEL

[NEW] All models produced from January 2010 on with option 609 (Navigation System Professional, CIC)

SITUATION

The navigation system is inoperative unless the map is enabled during the QC1 Pre-Delivery Check. [NEW] INFORMATION

New vehicles come equipped with a navigation road map (PREMIUM 2010) that must be enabled via an enabling code (FSC). This process is part of the new QC1 Pre-Delivery Check performed with the ISID (ISTA Diagnosis).

IMPORTANT:

There is no programming involved! [NEW] PROCEDURE

Enabling the navigation map at QC1 requires the use of an "INITIAL" enabling code.

Note:

In order to avoid unnecessary delays in the QC1 process, order this "INITIAL" enabling code at least 24 hours before performing QC1. This code is valid for 30 days, after which it is automatically deleted. Unlike other enabling codes, these "INITIAL" codes are available free of charge from the Parts department (nominal charge $.01). The part number for the "INITIAL" enabling code is published in the EPC. It must be ordered as a coded part via the parts ordering process.

The delivery of the enabling code takes place in the After Sales Assistance Portal (ASAP).

Note:

If a BMW center has two dealer numbers, when retrieving the enabling code, be sure to use the same dealer number that your Parts department used when the original order was placed.

Procedure for ordering and downloading the initial enabling code: Refer to attachment A.

Procedure for activation of the navigation system map using ISTA: Refer to attachment B.

For a general overview on the enabling code ordering and downloading process, refer to SI B09 04 09.

image

PARTS INFORMATION WARRANTY INFORMATION

Since this process is part of the new QC1 Pre-Delivery Check, no additional warranty costs can be claimed. ATTACHMENTS

image

image

image

view PDF attachment B653009_Attachment_A.

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view PDF attachment B653009_Attachment_B.

BMW 335d Sedan (E90) L6-3.0L DSL Turbo (M57Y) Technical Service Bulletin # 630909 Date: 100401

Instruments - False Bulb Out Warning With Hazards ON

SI B 63 09 09

Lights

April 2010

Technical Service

This Service Information bulletin supersedes SI B63 09 09 dated November 2009.

[NEW] designates changes to this revision

SUBJECT

2010 BMW 335d Sedan (E90) L6-3.0L DSL Turbo (M57Y) Page 334

Bulb Out Warning: "Turn Indicator Defective"

MODEL

E90, E91 (3 Series) with halogen headlights

E89 (Z4)

Vehicles produced from August 31, 2009 to September 20, 2009

SITUATION

When the hazard warning system is activated, intermittently a false "bulb out" warning is displayed. Vehicles with a CID (Central Information

Display) will additionally see a check control message displayed: "Turn indicator defective". All the turn signal (hazard) lamps are working without

fault.

CAUSE

Software error in the FRM3R footwell module

[NEW] CORRECTION

Perform diagnostics with ISTA and work through any related test modules. Program the vehicle using ISTA/P 2.37.0 or later.

Note that ISTA/P will automatically reprogram and code all programmable control modules that do not have the latest software.

For information on programming and coding with ISTA/P, refer to Centernet / Aftersales Portal / Service / Workshop Technology / Vehicle

Programming.

[NEW] WARRANTY INFORMATION

2010 BMW 335Cic Convertible (E93) L6-3.0L Turbo (N54) Technical Service Bulletin # 611809 Date: 100401

Electrical - Various Simultaneous Electrical Concerns

SI B 61 18 09

General Electrical Systems

April 2010

Technical Service

This Service Information bulletin supersedes SI B61 18 09 dated December 2009.

[NEW] designates changes to this revision

SUBJECT

Various Simultaneous Electrical Problems

MODEL

E82, E88 (1 Series)

2010 BMW 335Cic Convertible (E93) L6-3.0L Turbo (N54) 367

[NEW] E89 (Z4)

E90, E91, E92, E93 (3 Series)

E70 (X5)

E71, E72 (X6)

[NEW] Vehicles produced from August 31, 2009 to March 2, 2010

SITUATION

The following failures occur simultaneously:

^ The tailgate, tailgate window or trunk lid release is inoperative

^ The electric unlocking of the glove compartment is inoperative (E93, E70 and E71 only)

^ SCA contact (Soft Close Automatic) is inoperative (E70 and E71 only)

^ The JBBFE-3R (Junction box) control module does not enter sleep mode

CAUSE

There is a software error in the JBBFE-3R control module. Very intermittently, the JBBFE-3R wakes up in bootloader mode instead of application

mode.

[NEW] CORRECTION

Perform diagnostics with ISTA and work through any related test modules.

Program the vehicle using ISTA/P 2.37.0 or later.

Note that ISTA/P will automatically reprogram and code all programmable control modules that do not have the latest software.

For information on programming and coding with ISTA/P, refer to Centernet / Aftersales Portal / Service / Workshop Technology / Vehicle

BMW 335d Sedan (E90) L6-3.0L DSL Turbo (M57Y) Technical Service Bulletin # 653009 Date: 100401

Navigation System - Initialization Procedure

SI B 65 30 09

Audio, Navigation, Monitors, Alarms, SRS

April 2010

Technical Service

This Service Information bulletin supersedes SI B65 30 09 dated January 2010.

[NEW] designates changes to this revision

SUBJECT

[NEW] Enabling Code FSC/SWT - Enabling the Navigation System Map at QC1

MODEL

[NEW] All models produced from January 2010 on with option 609 (Navigation System Professional, CIC)

SITUATION

The navigation system is inoperative unless the map is enabled during the QC1 Pre-Delivery Check.

[NEW] INFORMATION

2010 BMW 335d Sedan (E90) L6-3.0L DSL Turbo (M57Y) Page 339

New vehicles come equipped with a navigation road map (PREMIUM 2010) that must be enabled via an enabling code (FSC). This process is part

of the new QC1 Pre-Delivery Check performed with the ISID (ISTA Diagnosis).

IMPORTANT:

There is no programming involved!

[NEW] PROCEDURE

Enabling the navigation map at QC1 requires the use of an "INITIAL" enabling code.

Note:

In order to avoid unnecessary delays in the QC1 process, order this "INITIAL" enabling code at least 24 hours before performing QC1. This code is

valid for 30 days, after which it is automatically deleted. Unlike other enabling codes, these "INITIAL" codes are available free of charge from the

Parts department (nominal charge $.01). The part number for the "INITIAL" enabling code is published in the EPC. It must be ordered as a coded

part via the parts ordering process.

The delivery of the enabling code takes place in the After Sales Assistance Portal (ASAP).

Note:

If a BMW center has two dealer numbers, when retrieving the enabling code, be sure to use the same dealer number that your Parts department used

when the original order was placed.

Procedure for ordering and downloading the initial enabling code:

Refer to attachment A.

Procedure for activation of the navigation system map using ISTA:

Refer to attachment B.

For a general overview on the enabling code ordering and downloading process, refer to SI B09 04 09.

PARTS INFORMATION

WARRANTY INFORMATION

Since this process is part of the new QC1 Pre-Delivery Check, no additional warranty costs can be claimed.

ATTACHMENTS

2010 BMW 335d Sedan (E90) L6-3.0L DSL Turbo (M57Y) Page 340

2010 BMW 335d Sedan (E90) L6-3.0L DSL Turbo (M57Y) Page 341

view PDF attachment B653009_Attachment_A.

2010 BMW 335d Sedan (E90) L6-3.0L DSL Turbo (M57Y) Page 342

view PDF attachment B653009_Attachment_B.

BMW 328xi Coupe AWD (E92) L6-3.0L (N52K) Technical Service Bulletin # 090209 Date: 100401

Audio System - RAD2(R) Programming Communication Issues

SI B 09 02 09

Programming/Coding Explanations

April 2010

Technical Service

This Service Information bulletin supersedes SI B09 02 09 dated August 2009.

[NEW] designates changes to this revision

SUBJECT

[NEW] RAD2 Programming with ISTA/P - No MOST Communication

MODEL

E82, E88 (1 Series)

[NEW] E89 (Z4)

E90, E91, E92, E93 (3 Series)

All vehicles equipped with option 663 (Radio Professional, RAD2)

2010 BMW 328xi Coupe AWD (E92) L6-3.0L (N52K) Page 305

SITUATION

[NEW] When programming a RAD2-equipped vehicle produced from 03/10 on (and earlier produced vehicles with a RAD2 replacement part

manufactured from 03/10) with ISTA/P 2.37.1 or later, a message is displayed: "During control module determination, it was ascertained that control

modules connected to the MOST ring are not responding", followed by a second message that begins "The gateway GW is likely to be defective

......" The user is then asked to perform a gateway repair. After following the on-screen instructions, the measures plan directs to replace all MOST

control modules.

CAUSE

[NEW] The RAD2 GW locks up during identification with ISTA/P 2.37.1 or later, causing no communication on the MOST ring.

[NEW] PROCEDURE

To avoid the situation above, perform the following steps:

^ Only connect an ICOM-A to the vehicle (do not connect an ICOM-B).

^ Ignore the message that tells you that the MOST bus is not connected by selecting the OK button (see attachment).

^ Determine the measures plan.

Depending on the situation, follow 1) or 2) below:

1. The measures plan shows that MOST modules have to be programmed (see attachment):

^ Hook up the ICOM-B and wait until you have 2 green lights on ICOM-B. Then accept the measures plan. Programming will go through.

2. The measures plan shows no MOST modules:

^ Accept the measures plan and programming will go through (do not connect the ICOM-B).

ATTACHMENTS

2010 BMW 328xi Coupe AWD (E92) L6-3.0L (N52K) Page 306

2010 BMW 328xi Coupe AWD (E92) L6-3.0L (N52K) Page 307

view PDF attachment B090209RAD2_Workaround_ISTAP_2_34_2.

2000 BMW 528i (E39) 2000 BMW 528i (E39) 2000 BMW 528i (E39) Technical Service Bulletin # 240900 Date: 100401

700

A/T - Repair And Replacement Info

SI B 24 09 00

Automatic Transmission

April 2010

Technical Service

This Service Information bulletin supersedes SI B24 09 00 dated March 2009.

[NEW] designates changes to this revision

SUBJECT

Automatic Transmission Repair and Replacement Information

MODEL

All with automatic transmissions manufactured by GM or ZF

701

GM* TRANSMISSION APPLICATION/ZF TRANSMISSION APPLICATION

INFORMATION

Transmission Repair

Service Information bulletin B24 23 07 (Automatic Transmission Diagnosis and Troubleshooting) has been posted on BMW TIS. It contains

702

important hints and procedures needed to properly diagnose automatic transmission concerns.

It is required that all diagnostic and troubleshooting steps listed in Service Information bulletin B24 23 07 be performed when investigating all

automatic transmission complaints prior to submitting a PuMA case ("TC Case" or regular technical support "Case").

A PuMA case may be submitted ONLY after all appropriate diagnostic steps and/or hints listed in SI B24 23 07 have been completed and diagnostic

results are inconclusive (regular technical support case), or when a component replacement (transmission, Mechatronic, or VB-TECHM) is

requested ("TeileClearing Case"). Such a PuMA case must include all the necessary information required by SI B24 23 07.

IMPORTANT

Both "TC Cases" and "regular automatic transmission technical support cases" will NOT be processed and will be rejected as "unjustified" if the

basic diagnostic troubleshooting procedures and corresponding information required by SI B24 23 07 are not performed and submitted.

Transmission Replacement

When creating a PuMA case regarding any automatic transmission complaint, please ensure that it contains ALL of the information required by SI

703

B24 23 07, including, but not limited to:

^ A full description of the complaint and whether or not the complaint has been verified.

^ A detailed description of the operating conditions, environment, road conditions, anything related to the complaint, or the conditions under which

it can be duplicated. The details must be sufficient to ensure that the person reading your case will be able to understand the situation and/or

duplicate it if necessary.

^ Identify any work performed during each service visit for the same complaint.

^ Results of tests performed, i.e., measurement of wiring harness resistance values, etc. Always provide specific readings and observations including

Check Control messages, fault warning displays, range displays, modifications to the vehicle, and verification of approved wheel and tire

combinations. Statements such as "in spec" are not adequate.

^ Include "GM" or "ZF" in the subject line and the transmission serial and part numbers from the ID's tag in the "Work Performed" field of your

case.

^ Include the transmission fluid level and condition.

^ If the problem concerns shift characteristics, include the specific shift (i.e., 1-2, 2-1or 3-2), vehicle speed, road condition (e.g., uphill), etc. in

which the complaint can be duplicated.

^ Where fault codes are stored, include the name of the module concerned in "problem description" and the actual fault codes in the "fault code"

box.

^ In order to aid the diagnosis, your diagnostic tester must have transmitted FASTA data indicating that all relevant test modules have been

completed.

Always refer to SI B24 23 07 for diagnosis and troubleshooting hints regarding 5 and 6-speed automatic transmissions.

WARRANTY INFORMATION

All 5-speed and 6-speed automatic transmissions manufactured by GM; all 6-speed and 8-speed automatic transmissions manufactured by ZF; and

GM VB-TEHCM modules and ZF Mechatronic modules replaced without a prior Part Replacement Authorization in PuMA will result in the

warranty claim being rejected. When submitting a warranty claim, the PuMA TC case number must be specified in the comment section.

TeileClearing is required for part replacement to be paid by BMW NA via Warranties: Limited New Vehicle Warranty, Certified Pre-Owned

Protection Plan, Federal and California Emission Control Warranty, Original Owner Protection Program and Extended Vehicle Protection Programs.

It is not required to submit a TeileClearing case for an out-of-warranty situation, i.e., BMW Center Administered Customer Assistance Program/Self

Authorization (Goodwill). When technical assistance is required to ensure "Fix It Right The First Time", please submit a regular technical support

"Case" and do not submit a "TC Case".

A Part Replacement Authorization is not required for replacement procedures described in Service Information bulletins, Service Actions, and

Recalls. Please write in the comment section of the warranty claim: "Replaced per SIB24xxxx" (substitute xxxx with the SIB number).

A Part Replacement Authorization is required even if the service is performed during official BMW NA non-working days, i.e., during weekends

(Saturdays and Sundays) and any official BMW NA holidays.

2010 BMW 335Cic Convertible (E93) L6-3.0L Turbo (N54) Technical Service Bulletin # 842205 Date: 100401

BMW Assist(R) - Reactivation Of BMW Assist(R) Services

SI B 84 22 05

Communication Systems

April 2010

Technical Service

This Service Information bulletin supersedes SI B84 22 05 dated April 2009.

[NEW] designates changes to this revision

SUBJECT

Reactivation of BMW Assist Services

2010 BMW 335Cic Convertible (E93) L6-3.0L Turbo (N54) 294

2010 BMW 335Cic Convertible (E93) L6-3.0L Turbo (N54) 295

[NEW] MODEL

[NEW] SITUATION

The embedded phone in the Telematics Control Unit (TCU) is deactivated or was never activated with the wireless carrier; and/or the unit does not

have a BMW Assist service initialized for one of the following reasons:

^ BMW Assist(TM) services have lapsed due to non-renewal by the current customer.

^ The vehicle was never enrolled (ESA not completed within 45 days of the Retail Date).

^ Certified Pre-Owned (CPO) or used vehicles where the new customer did not enroll in BMW Assist services.

^ The subscriber originally declined BMW Assist services.

^ A US spec vehicle that was purchased in one of the following ways:

1. Overseas by a person using the Military Sales purchase program.

2. Gray market vehicle.

3. A vehicle purchased overseas by a diplomat.

^ An Electronic Subscriber Agreement (ESA) cannot be created on any vehicle that is not registered in the BMW of North America, LLC warranty

system. Prior to following the procedure in the bulletin, see SI B 01 12 04 (Warranty Coverage: "In Transit" Vehicles and Validation of US and

Non-US Vehicles) for more details on registering a vehicle.

The TCU should not be replaced, but reactivated per the following procedure, if the customer wishes to enroll and receive BMW Assist services.

Non-US Spec vehicles cannot have BMW Assist activated.

2010 BMW 335Cic Convertible (E93) L6-3.0L Turbo (N54) 296

ATTACHMENTS _B842205

2010 BMW 335Cic Convertible (E93) L6-3.0L Turbo (N54) 297

2010 BMW 335Cic Convertible (E93) L6-3.0L Turbo (N54) 298

view CDMA_Most-bus_Vehicles

2010 BMW 335Cic Convertible (E93) L6-3.0L Turbo (N54) 299

view CDMA_Reactivation_Form

2010 BMW 335Cic Convertible (E93) L6-3.0L Turbo (N54) 300

view GMS_MOST-bus_Vehicles.

view GMS_Reactivation_Form.

Warranty Information

This is NOT a warranty issue. All cost are the customer's responsibility.

Time

Estimated reactivation time: 20 minutes or less.

2010 BMW 335Cic Convertible (E93) L6-3.0L Turbo (N54) 301

view IK_bus_Vehicles.

2010 BMW 335Cic Convertible (E93) L6-3.0L Turbo (N54) 302

Reactivation Form

2010 BMW 335Cic Convertible (E93) L6-3.0L Turbo (N54) 303

Reactivation of BMW Assist Services

BMW Assist TCU Reactivation Form/Warranty Information/Time

2010 BMW 335Cic Convertible (E93) L6-3.0L Turbo (N54) 304

2010 BMW 335Cic Convertible (E93) L6-3.0L Turbo (N54) 305

2010 BMW 335Cic Convertible (E93) L6-3.0L Turbo (N54) 306

2010 BMW 335Cic Convertible (E93) L6-3.0L Turbo (N54) 307

FAQ

[New] Procedure (Client Advisor or Service Advisor)

[NEW] PROCEDURE (CLIENT ADVISOR OR SERVICE ADVISOR)

Identifying the scope of work:

1. Check the vehicle's eligibility status in the DCSnet service history. Document the following information:

^ "Assist Safety Plan expires" date

^ TCU ESN/TCU IMEI status:

"INACTIVE" or "ACTIVE"

2. Identify which TCU type is installed in the vehicle by referring to the model section in this bulletin.

^ CDMA: proceed to step 3.

^ GSM: proceed to step 10.

^ INACTIVE: If the customer previously declined or did not renew the BMW Assist services, or if a subscriber agreement was never processed or

received, BMW NA deactivates the wireless carrier and Response Center services.

^ ACTIVE: The TCU is still activated on the wireless carrier network. The "Assist Safety Plan expires" must be beyond today's date, and the TCU

must be active BMW Assist services to work.

^ The complete reactivation process must be followed for the services to work.

2010 BMW 335Cic Convertible (E93) L6-3.0L Turbo (N54) 308

3. On CDMA TCUs, verify the work that needs to be performed, using the chart below.

^ Important information on vehicles equipped with a CDMA TCU from 9/05 production, or if the TCU was replaced on a pre-9/05

production vehicle with newer hardware:

^ To comply with wireless service provider restrictions, when a BMW Assist account expires, BMW of North America, LLC must prevent the

Network Access Device (NAD) from registering on the wireless network. If a BMW Assist account has expired and the vehicle was produced

after 9/05 production, BMW may send the Power Off Command (POC) to the TCU. This means that the NAD will not turn on or register on the

network.

^ When a TCU receives the POC, the BMW workshop tools will not be able to communicate with the NAD. When the DIS/GT1 is unable to

communicate with the NAD, the tester will NOT display any information when trying to read the ESN, MIN or MDN. For vehicles which have

received the POC, an alternate test module must be used to turn the NAD back on.

4. Using the above time estimates, identify the scope of work that needs to be performed. Provide the customer with an estimate to reactivate BMW

Assist services.

5. If the customer wishes to reactivate BMW Assist services, he or she must complete a valid, active subscriber agreement with the BMW Assist

Response Center through the enrollment application on DCSnet, located at Sales | BMW Assist | Electronic Subscriber Agreement.

^ Incentives for renewing BMW Assist services: The BMW Assist incentive for selling term extensions is $20 per year of renewed service. For

additional information, please visit BMW/BMW Assist/Bulletins on Centernet and review Parts bulletin B84 07 06 (BMW Assist Enrollment

Sales Incentive Program).

6. Upon completion of an Electronic Subscriber Agreement (ESA), the TCU will be automatically reactivated with the wireless carrier. A new

Mobile Identification Number (MIN) and Mobile Device Number (MDN) will be automatically assigned within 20 minutes.

^ Wait 20 minutes before printing an updated DCSnet vehicle history report, so that the new numbers are displayed.

7. The MIN and MDN are displayed after the reactivation for 14 days. Print this page for the technician to complete the TCU reactivation process by

writing the numbers in to the TCU.

2010 BMW 335Cic Convertible (E93) L6-3.0L Turbo (N54) 309

8. If the MIN and MDN information is required outside this reactivation period, please call the Telematics Analyst to obtain this information prior to

having a technician complete the reactivation process.

A return call or fax from the Telematics Analyst with the new MIN and MDN will occur within three hours during business hours (8:30 AM to

4:30 PM EST). if the customer is waiting, fax the BMW Assist reactivation form and call the telematics Analyst to expedite the process.

9. Provide the technician a copy of the DCSnet service history report, showing the new MIN and MDN.

10. GSM: The Mobile Subscriber International Services Digital Network Number (MSISDN) is NOT needed during the reactivation process. If you

need the MSISDN or if the ICC-ID was not automatically reactivated, obtain this information by faxing the BMW Assist reactivation form. A return

call or fax from the Telematics Analyst with the new MSISDN will occur within three hours during business hours (8:30 AM to 4:30 PM EST). If

the customer is waiting, fax the BMW Assist reactivation form and call the Telematics Analyst to expedite the process.

11. On GSM TCUs, verify the work that needs to be performed using the below chart.

12. Using the above time estimates, identify the scope of work that needs to be performed. Provide the customer with an estimate to reactivate BMW

Assist services.

13. If the customer wishes to reactivate BMW Assist services, he or she must complete a valid, active subscriber agreement with the BMW Assist

Response Center through the enrollment application on DCSnet, located at Sales | BMW Assist | Electronic Subscriber Agreement.

^ Incentives for renewing BMW Assist services: The BMW Assist incentive for selling term extensions is $20 per year of renewed service. For

additional information, please visit BMW/BMW Assist/Bulletins on Centernet and review Parts bulletin B84 07 06 (BMW Assist Enrollment

Sales Incentive Program).

14. Upon completion of an Electronic Subscriber Agreement (ESA), the TCU will be automatically reactivated with the wireless carrier. A new

Mobile Subscriber International Services Digital Network Number (MSISDN) will be assigned to the International Circuit Card Identifier (ICCID).

The MSISDN is not needed for the reactivation process.

15. Have the technician initialize BMW Assist and make a test call per the attachment to this bulletin (B842205_GSM_MOST-bus_Vehicles).

Procedure (Technician)

PROCEDURE (TECHNICIAN)

[NEW] See Attachment "B842205_IK-bus_Vehicles" for the following vehicles:

E46 (3 Series) from 9/03 production, with Premium Package (ZPP) or BMW Assist (SA 639)

E53 (X5) from 10/03 production, with Premium Package (ZPP) or BMW Assist (SA 639)

E83 (X3) from 9/03 production, with Premium Package (ZPP) or BMW Assist (SA 639)

2010 BMW 335Cic Convertible (E93) L6-3.0L Turbo (N54) 310

E85 (Z4) from 10/03 production, with Premium Package (ZPP) or BMW Assist (SA 639)

[NEW] See Attachment "B842205_CDMA_MOST-bus_Vehicles" for the following vehicles:

E60, E61 (5 Series) from SOP to 3/08

E63, E64 (6 Series) from SOP to 3/08

E65, E66 (7 Series) from 01/03 production

E70 (X5) from SOP to 4/08, with Premium Package (ZPP) or BMW Assist (SA 639)

E71 (X6) from SOP to 4/08, with Premium Package (ZPP) or BMW Assist (SA 639)

E82, E88 (1 Series) from SOP to 3/08, with Premium Package (ZPP) or BMW Assist (SA 639)

E90, E91, E92, E93 (3 Series) from SOP to 3/08, with Premium Package (ZPP) or BMW Assist (SA 639)

[NEW] See Attachment "B842205_GSM_MOST-bus_Vehicles" for the following vehicles:

E60, E61 (5 Series) from 3/08 production

E63, E64 (6 Series) from 3/08 production

E70 (X5) from 4/08 production, with Premium Package (ZPP) or BMW Assist (SA 639)

E71 (X6) from 4/08 production, with Premium Package (ZPP) or BMW Assist (SA 639)

E82, E88 (1 Series) from 3/08 production, with Premium Package (ZPP) or BMW Assist (SA 639)

E89 (Z4) from SOP, with Premium Package (ZPP) or BMW Assist (SA 639)

E90, E91, E92, E93 (3 Series) from 3/08 production, with Premium Package (ZPP) or BMW Assist (SA 639)

F01, F02, F04 (7 Series) from SOP

F07 (5 Series Gran Turismo) from SOP, with Premium Package (ZPP) or BMW Assist (SA 639)

[NEW] See Attachment "B842205_FAQ": for a list of Frequently Asked Questions (FAQ) on renewing or reactivating BMW Assist

services.

WARRANTY INFORMATION

This is NOT a warranty issue. All costs are the customer's responsibility.

[NEW] TIME

See the charts in this bulletin.

BMW 328xi Coupe AWD (E92) L6-3.0L (N52K) Technical Service Bulletin # 653009 Date: 100401

Navigation System - Initialization Procedure

SI B 65 30 09

Audio, Navigation, Monitors, Alarms, SRS

April 2010

Technical Service

This Service Information bulletin supersedes SI B65 30 09 dated January 2010.

[NEW] designates changes to this revision

SUBJECT

[NEW] Enabling Code FSC/SWT - Enabling the Navigation System Map at QC1

MODEL

[NEW] All models produced from January 2010 on with option 609 (Navigation System Professional, CIC)

SITUATION

The navigation system is inoperative unless the map is enabled during the QC1 Pre-Delivery Check.

[NEW] INFORMATION

2010 BMW 328xi Coupe AWD (E92) L6-3.0L (N52K) Page 308

New vehicles come equipped with a navigation road map (PREMIUM 2010) that must be enabled via an enabling code (FSC). This process is part

of the new QC1 Pre-Delivery Check performed with the ISID (ISTA Diagnosis).

IMPORTANT:

There is no programming involved!

[NEW] PROCEDURE

Enabling the navigation map at QC1 requires the use of an "INITIAL" enabling code.

Note:

In order to avoid unnecessary delays in the QC1 process, order this "INITIAL" enabling code at least 24 hours before performing QC1. This code is

valid for 30 days, after which it is automatically deleted. Unlike other enabling codes, these "INITIAL" codes are available free of charge from the

Parts department (nominal charge $.01). The part number for the "INITIAL" enabling code is published in the EPC. It must be ordered as a coded

part via the parts ordering process.

The delivery of the enabling code takes place in the After Sales Assistance Portal (ASAP).

Note:

If a BMW center has two dealer numbers, when retrieving the enabling code, be sure to use the same dealer number that your Parts department used

when the original order was placed.

Procedure for ordering and downloading the initial enabling code:

Refer to attachment A.

Procedure for activation of the navigation system map using ISTA:

Refer to attachment B.

For a general overview on the enabling code ordering and downloading process, refer to SI B09 04 09.

PARTS INFORMATION

WARRANTY INFORMATION

Since this process is part of the new QC1 Pre-Delivery Check, no additional warranty costs can be claimed.

ATTACHMENTS

2010 BMW 328xi Coupe AWD (E92) L6-3.0L (N52K) Page 309

2010 BMW 328xi Coupe AWD (E92) L6-3.0L (N52K) Page 310

view PDF attachment B653009_Attachment_A.

2010 BMW 328xi Coupe AWD (E92) L6-3.0L (N52K) Page 311

view PDF attachment B653009_Attachment_B.

BMW 335d Sedan (E90) L6-3.0L DSL Turbo (M57Y) Technical Service Bulletin # 841503 Date: 100401

BMW Assist(R) - Initialization Of Services

SI B 84 15 03

Communication Systems

April 2010

Technical Service

This Service Information bulletin supersedes SI B84 15 03 dated May 2008.

[NEW] designates changes to this revision

SUBJECT

Initialization of BMW Assist Services

MODEL-CDMA (VERIZON WIRELESS)

E60, E61 (5 Series) from SOP to 3/08

E63, E64 (6 Series) from SOP to 3/08

E65, E66 (7 Series) from 3/05 production

E70 (X5) vehicles equipped with ZPP (Premium Package) or SA639 (BMW Assist) from SOP to 4/08

E71 (X6) vehicles equipped with ZPP (Premium Package) or SA639 (BMW Assist) from SOP to 4/08

E82, E88 (1 Series) vehicles equipped with ZPP (Premium Package) or SA639 (BMW Assist) from SOP to 3/08

E90, E91, E92, E93 (3 Series) vehicles equipped with ZPP (Premium Package) or SA639 (BMW Assist) from SOP to 3/08

MODEL-GSM (AT&T WIRELESS)

E60, E61 (5 Series) from 3/08

2010 BMW 335d Sedan (E90) L6-3.0L DSL Turbo (M57Y) Page 307

E63, E64 (6 Series) from 3/08

E70 (X5) vehicles equipped with ZPP (Premium Package) or SA639 (BMW Assist) from 4/08

E71 (X6) vehicles equipped with ZPP (Premium Package) or SA639 (BMW Assist) from 4/08

E82, E88 (1 Series) vehicles equipped with ZPP (Premium Package) or SA639 (BMW Assist) from 3/08

E90, E91, E92, E93 (3 Series) vehicles equipped with ZPP (Premium Package) or SA639 (BMW Assist) from 3/08

E89 (Z4) vehicles equipped with ZPP (Premium Package) or SA 639 (BMW Assist) from SOP

F01, F02 (7 Series) vehicles equipped with ZPP (Premium Package) or SA 639 (BMW Assist) from SOP

F07 (5 Series Gran Turismo) vehicles equipped with ZPP (Premium Package) or SA 639 (BMW Assist) SOP

SITUATION

In order for BMW Assist services to function properly, an initialization procedure must be performed to activate these functions on the vehicle.

Important Information:

Starting with March 2008 production vehicles (E70 and E71 4/08) except for the E65, E66, E83 and E85, the CDMA based Telematics Control Unit

(TCU) will migrate to a GSM-based control unit. The wireless carrier for the GSM-based module is AT&T Wireless.

^ CDMA: Code Division Multiple Access uses the Advanced Mobile Phone System (AMPS) as a back up. As of February 18, 2008, Verizon

Wireless decommissioned its AMPS service, as allowed by the Federal Communications Commission (FCC).

^ GSM = Global System for Mobile communications

Starting from April 1, 2005, all eligible vehicles processed at the Vehicle Processing Centers have BMW Assist already initialized before they reach

your BMW center. Therefore it is no longer necessary to perform this procedure during the QC1 on these vehicles. However, initialization will still

be necessary in cases with the following scenarios:

^ If the TCU is replaced on any vehicle (except pre-3/05 production E65 and E66 vehicles);

^ E65, E66, E90, and E91 vehicles from 3/05 to 8/05 production if the TCU is programmed;

^ E60, E61, E63, and E64 vehicles from 7/03 to 8/05 production if the TCU is programmed;

^ If BMW Assist services are reactivated (except pre-3/05 production E65 and E66 vehicles); and E70 (X5) vehicles not delivered with BMW

Assist services initialized.

E70 (X5) vehicles built prior to 4/2/2007 production may have been delivered to your center without the BMW Assist services initialized. All E70

(X5) vehicles built prior to 4/2/2007 production must have the status of BMW Assist initialization checked as part of the Quality Certification (QC1)

on all E70 vehicles. Refer to SI B84 63 06 for additional information.

Note:

All X5 vehicles produced after April 2, 2007 have BMW Assist initialized at the plant. It is NOT necessary to check the status of BMW Assist on

any X5 produced after April 2, 2007.

2010 BMW 335d Sedan (E90) L6-3.0L DSL Turbo (M57Y) Page 308

BMW ASSIST CUSTOMER CARE

BMW Assist Customer care is available Monday through Friday from 7:00 AM to 11:00 PM CT, and on Saturdays from 8:00 AM to 9:00 PM CT.

The Telematics Analyst at BMW NA handles escalated issues and can be reached Monday through Friday from 8:00 AM to 4:30 PM ET.

WARRANTY INFORMATION

Procedure

PROCEDURE

Before this procedure can be performed, the following preconditions must be met:

^ The BMW Handover Inspection must be carried out to ensure that the proper phone numbers are entered into the Telematics Control Unit (TCU).

Refer to SI B84 14 01.

^ The vehicle must be parked outside, with the key on and an unrestricted line of sight to the sky for proper Global Positioning System (GPS)

reception. GPS signal acquisition may take up to 15 minutes.

^ After programming and/or coding of the vehicle, turn the key off and let the vehicle enter sleep mode (4 minutes). If the optional CPT9000

handset has been installed, remove the handset from the eject box before turning the vehicle off.

^ Transport mode deactivated.

^ No vehicle should be displayed or sold, nor the "SOS" button be pressed, until this procedure is successfully completed as described below.

^ A vehicle that has not been provisioned will not make a 911 call (since 3/04) and does not have e-911 permission.

^ Non-provisioned e-calls are directed to a hotline number at the service provider. If the SOS button is pressed without the system being initialized,

the call will be initiated but the vehicle will not transmit any vehicle data.

2010 BMW 335d Sedan (E90) L6-3.0L DSL Turbo (M57Y) Page 309

^ Non-provisioned e-calls are voice-only without data transmission.

Enabling/Initializing BMW Assist/Roadside Assistance/SOS Call

ENABLING/INITIALIZING BMW ASSIST

^ E60 and E61 (5 Series)

^ E63 and E64 (6 Series)

^ E70 (X5)

^ E71 (X6)

^ E82 and E88 (1 Series) with CCC

^ E90, E91, E92, and E93 (3 Series) with CCC

1. Press the "Menu" button and ensure that the Central Information Display (CID) is set to the basic menu screen.

2. Press down briefly on the controller to enter the "Settings" menu.

3. Scroll down to "Communication Interface" and select.

4. The "Assist Settings" menu will then be displayed.

5. Select "BMW service settings".

6. Select "Service Status".

7. Select "Enable services" ("Update services" if this is a second attempt to initialize).

Note:

2010 BMW 335d Sedan (E90) L6-3.0L DSL Turbo (M57Y) Page 310

"Terminate Services" is not an option and will NOT be displayed on vehicles equipped with a GSM TCU.

8. A box will then be displayed on the CID with a bar graph and the following messages:

^ "Establishing connection"

^ "Data exchange active"

^ "Data exchange completed"

9. Data exchange can take 3-8 minutes.

10. Do not turn off the ignition.

11. Please wait until the initialization process has been completed successfully.

12. If the message "Data transmission failure. Call BMW Customer Relations" appears, do not call Customer Relations; instead, refer to the

"Troubleshooting" section of this Service Information bulletin.

13. After successful initialization, please check the following:

^ On CCC-equipped vehicles, the "Service status" screen is displayed with the services checked (minimum requirement for QC1 completion). The

"Update services" selection is displayed.

^ The "Terminate Services" selection is displayed.

^ As of March 1, 2004, all of the services will be checked off when performing the initialization.

Note:

Terminate Services" is not an option and will NOT be displayed on vehicles equipped with a GSM TCU.

2010 BMW 335d Sedan (E90) L6-3.0L DSL Turbo (M57Y) Page 311

14. After successful initialization, please check the following:

^ On M-ASK and CHAMP-equipped vehicles, the "Service Status" screen is displayed with all the available Assist services listed (minimum

requirement for QC1 completion).

^ As of March 1, 2004, all of the available services will be listed when performing the initialization.

15. On vehicles equipped with CCC (Car Communication Computer), there may be extra settings in the "Service Status" menu that will not be used

at this time. These may include:

^ Traffic Info

^ My Info

^ Where to go?

^ Floating Car Data FCD

ENABLING/INITIALIZING BMW ASSIST

^ E82 and E88 (1 Series) without CCC

^ E90, E91, E92, and E93 (3 Series) without CCC

1. Press the "MENU" button above the radio rotary knob.

2010 BMW 335d Sedan (E90) L6-3.0L DSL Turbo (M57Y) Page 312

2. Rotate the rotary knob until "ASSIST" is highlighted, and press the rotary knob briefly.

3. Once within the BMW Assist menu, press the button under "SET".

4. Turn the rotary knob until "SETUP" is highlighted, and press the rotary knob briefly to start the initialization.

5. The display will now show the % (progress) of the initialization.

2010 BMW 335d Sedan (E90) L6-3.0L DSL Turbo (M57Y) Page 313

6. The initialization process will take approximately 2 minutes. The process is complete when "complete" is displayed.

7. The word "complete" will only be displayed for about 5 seconds after the initialization is finished.

8. Once the initialization is completed (100%), the display will show the various functions enabled by BMW Assist.

9. If an error message is displayed and BMW Assist cannot be initialized, follow the troubleshooting section of this Service Information bulletin.

ENABLING/INITIALIZING BMW ASSIST FOR THE E65 AND E66 (7 SERIES) FROM 3/05

1. Press the "MENU" button and ensure that the Control Display is set to the basic menu screen.

2. Starting from the basic menu, slide the controller towards "BMW Assist".

3. Rotate the controller to select "Status" and push the controller down.

4. Rotate the controller to select "BMW Assist" and push the controller down.

2010 BMW 335d Sedan (E90) L6-3.0L DSL Turbo (M57Y) Page 314

5. Rotate the controller to select "INITIALIZE" and push down on the controller.

6. The message "Initializing, please wait....50%" will be shown (progress is shown in increments of 10%).

7. Please do not turn off the ignition while the initialization/update process is running!

8. The functions which are enabled have the boxes checked off. This serves as a confirmation that BMW Assist has been successfully initialized.

9. If the message "An error has occurred during the initializing. Would you like to call the operator?" is displayed, follow the troubleshooting section

of this Service Information Bulletin.

[NEW] ENABLING/INITIALIZING BMW ASSIST

^ 2009 and later 1 Series (E82, E88) with iDrive

^ 2009 and later 3 Series (E90, E91, E92, E93) with iDrive

^ 2010 and later 5 Series (E60, E61)

^ 2010 and later 6 Series (E63, E64)

2010 BMW 335d Sedan (E90) L6-3.0L DSL Turbo (M57Y) Page 315

^ 2009 and later 7 Series (F01, F02)

^ 2010 and later 5 series 550 GT (F07)

^ 2009 and later Z4 (E89) with iDrive

^ 2010 and later X5 and X6 with iDrive

1. Accept the Disclaimer message if it is displayed.

2. If the "Main menu" is not displayed, press the "MENU" button next to the iDrive.

3. Scroll down and select "BMW Assist".

4. Select "Activate BMW Assist".

5. "Transferring data" will be displayed as BMW Assist services are initialized.

6. Note: If the message appears "Data Exchange Not Enabled", do not call Customer Relations, but instead refer to the "Troubleshooting" section of

this VDC Bulletin.

2010 BMW 335d Sedan (E90) L6-3.0L DSL Turbo (M57Y) Page 316

7. Note: his most likely occurs if there is a break in the signal or the automatic data transmission call.

8. Once BMW Assist is initialized, "BMW Assist active" will be displayed.

9. Follow supplemental laptop procedure to put TCU to "Sleep".

10. Disconnect the laptop.

11. The vehicle can either be moved, or the battery main Switch can be activated.

Test the BMW Assist service for proper operation by placing a test call (press the SOS button or via the iDrive in the BMW Assist menu). Make

sure that the BMW Assist Response Center has received the correct MIN/MDN, VIN and location of the vehicle. Have the representative update his

or her records as needed.

Roadside Assistance call

^ Go back to the Main menu by pressing the "Menu" button.

^ Select the "Communications" menu.

^ Select "BMW Assist".

^ Select "Roadside Assistance" and then select "Start service".

^ Once a connection has been established, speak to the representative, identify yourself and tell the representative, "This is a BMW test call".

^ Verify that the correct MIN/MDN, VIN and location of the vehicle have been transmitted to the representative. Verify that the audio to and from

the representative is OK (you can hear the representative and the representative can hear you). Once this is verified, ask the representative to end

the call. Do not turn off or leave the car until the message "End call successful" appears.

"SOS" call

^ Press the "SOS" button in the overhead console to place a test emergency call.

^ Once the connection has been established, please identify yourself and tell the representative "This is a BMW test call." Verify that the correct

MIN/MDN, VIN and location of the vehicle have been transmitted to the representative. Verify that the audio to and from the representative is

OK (you can hear the representative and the representative can hear you). Once this is verified, ask the representative to end the call. Do not turn

off or leave the car until the message "End call successful" appears.

^ Do not press the "SOS" button and leave the vehicle, since local emergency services will be dispatched if voice communication is not established.

If no voice communication is established, call BMW Assist Customer Care immediately at (888) 333-6118, option 4, to cancel the dispatch.

Disabling BMW Assist/Troubleshooting

DISABLING BMW ASSIST

If the customer does not want BMW Assist and has completed a BMW Assist Waiver Form with the client advisor, then BMW Assist may be coded

out of the vehicle.

1. The Telematics functionality of the TCU must be deactivated via Progman.

2. Refer to the retrofits section of SI B09 05 01 and select "Active/Deactivate Telematics". This will add "+TELD" to the vehicle order. Follow the

onscreen prompts to complete this procedure.

3. This will eliminate BMW Assist as a selectable option in the radio, Control Display (CD) or Central Information Display (CID). This means the

option "Enable Services" will no longer be a selectable option.

2010 BMW 335d Sedan (E90) L6-3.0L DSL Turbo (M57Y) Page 317

TROUBLESHOOTING

1. If the initialization procedure has been successfully completed, but the transmitted data is different than the data on file at the BMW Assist

Response Center:

^ CDMA: Obtain the Mobile Identification Number (MIN), Mobile Device Number (MDN) and Electronic Serial Number (ESN). Refer to the

"Obtaining ESN, MIN and MDN or IMEI and ICC-ID " section of this bulletin for the procedure.

^ Contact BMW Assist by calling. The BMW Assist Customer Care representative will reconcile the transmitted data against the data on file.

Please wait one hour before attempting re-initialization.

^ GSM: Obtain the International Mobile Equipment Identity (IMEI) and the Integrated Circuit Card ID (ICC-ID). Refer to the "Obtaining ESN,

MIN and MDN or IMEI and ICC-ID " section of this bulletin for the procedure.

^ Contact BMW Assist by calling. The BMW Assist Customer Care representative will reconcile the transmitted data against the data on file.

Please wait one hour before attempting re-initialization.

2. If the initialization procedure has failed and the message "Data transmission fault, Call Customer Relations" is displayed, check and perform the

following:

^ Turn the ignition off for 16 minutes and allow the vehicle to enter sleep mode. Then turn the ignition on and try initializing BMW Assist services

again.

^ Note: If the vehicle is equipped with an optional CPT9000 handset or a snap-in adaptor for a Bluetooth(R) handset, remove the handset from

the cradle.

^ Ensure that the vehicle has been parked outside, with the key on, and has an unobstructed line of sight to the sky in order to receive a proper GPS

signal. GPS signal acquisition may take up to 5 minutes.

^ The ability to view the signal strength of the BMW Assist Network Access Device (NAD), either in the radio or Central Information Display

(CID), was eliminated on vehicles from 09/05 production. Refer to SI B84 05 07 (Checking NAD Signal Strength for BMW Assist). If necessary,

drive the vehicle to a location with adequate cellular reception.

^ If all the above items are OK, try parking the vehicle in a different location. Let the vehicle enter sleep mode and repeat the initialization

procedure.

^ If the procedure still fails, the problem may be that the BMW Assist coding bit in the Telematics Control Module (TCU) is not correct. Code the

TCU using the latest version of Progman. Then repeat the initialization procedure.

^ If the procedure still fails, use DIS/GT1 to enter the TCU "Control Module Functions"; select "Component Activation" and select "Control Unit

reset". Make sure the results screen shows the reset procedure as being activated. Turn the vehicle off for 16 minutes and let the vehicle enter

sleep mode. Repeat the initialization procedure.

^ If the procedure still fails, using BMW Diagnostic Tools obtain the information below:

^ CDMA vehicles: Electronic Serial Number (ESN), Mobile Identification Number (MIN) and Mobile Device Number (MDN). Refer to the

"Obtaining ESN, MIN and MDN or IMEI and ICC-ID " section of this bulletin for the procedure.

^ GSM Vehicles: International Mobile Equipment Identity (IMEI) and the Integrated Circuit Card ID (ICC-ID). Refer to the "Obtaining ESN,

MIN and MDN or IMEI and ICC-ID" section of this bulletin for the procedure.

3. If further technical support is needed, create a PuMA for further assistance. When creating a PuMA case, advise the technical support

representative whether this is a single vehicle or if multiple vehicles at the center are experiencing the same error(s).

Obtaining The ESN, MIN, And MDN Or IMEI And ICC-ID

OBTAINING THE ESN, MIN AND MDN OR IMEI AND ICC-ID

Use the path below within BMW Diagnostic Tools with DIS V53 or higher to obtain the ESN, MIN and MDN or IMEI and ICC-ID numbers.

1. Perform a Short Test.

2. Function Selection

3. Complete vehicle

4. Body

5. Audio, video, navigation (MOST)

2010 BMW 335d Sedan (E90) L6-3.0L DSL Turbo (M57Y) Page 318

6. Telecommunication/Telephone

7. Fixed Installation (This selection is omitted on 3 Series vehicles without CCC.)

8. Telematic Control Module (US) Note: This step is deleted in DIS V46 on some models.

9. Overview, telephone data

10. Select the test module (Overview, telephone data B8400_10002).

11. Select "Concise".

12. Print the screen to record the ESN, MIN & MDN (CDMA) or IMEI and ICC-ID (GSM).

ADDITIONAL TROUBLESHOOTING INFORMATION

1. For further troubleshooting, refer to the attached Troubleshooting Guide.

2. Refer to the attached list of BMW centers that are outside the Verizon Wireless Network.

3. BMW Assist relies on the Verizon Wireless and AT&T Wireless networks for communication between the vehicle and the BMW Assist response

center. Occasionally there may be network problems which prevent the vehicle from being properly initialized. A DCS message will be released

when there is an extended outage, to keep you informed.

2010 BMW 335d Sedan (E90) L6-3.0L DSL Turbo (M57Y) Page 319

VEHICLES OUTSIDE OF THE VERIZON WIRELESS NETWORK

^ The vehicle must be in the Verizon Wireless Network for the initialization procedure to work properly. If the vehicle is not in the Verizon

Wireless Network, perform the outlined procedure and then follow these additional steps. For a complete list of BMW centers outside of the

Verizon Wireless network, refer to the attachment B841503_Centers_Outside_of_Verizon_Coverage.

^ Create a PuMA case to receive TCU shipping authorization.

^ Remove the TCU from the vehicle.

^ Send the TCU and a copy of the PuMA case via FedEx to:

BMW of North America, LLC

Attn: Body Electrical Group (BMW Assist Initialization B84 15 03)

^ BMW of North America, LLC will initialize the TCU and ship it out on the same business day that it was received.

^ After receiving the TCU from BMW of North America, reinstall the TCU and place a BMW Assist call.

^ All shipping charges (both ways) are to be billed to the dealer's FedEx account. On the warranty claim, submit the FedEx shipping charges

(double the amount provided to you in the PuMA case to cover shipment both ways) in the sublet section (using sublet code 4).