2000 BMW 328i (E46) Technical Service Bulletin # 841407 Date: 070801

2000 BMW 328i (E46) Technical Service Bulletin # 841407 Date: 070801

Telematics - BMW Assist or Bluetooth Inoperative Code 73

SI B84 14 07

Communication Systems

August 2007

Technical Service

BMW Assist(R) or Bluetooth(R) Inoperative, TCU FC # 73

MODEL

E46 (3 Series) with Premium Package (ZPP) or BMW Assist (SA 639) up to 3/07 production

E53 (X5) with Premium Package (ZPP) or BMW Assist (SA 639) up to 9/06 production

E83 (X3) with Premium Package (ZPP) or BMW Assist (SA 639) up to 3/07 production

E85, E86 (Z4) with Premium Package (ZPP) or BMW Assist (SA 639) up to 4/07 production

SITUATION

^ An approved Bluetooth(R) enabled handset does not connect/bond to the vehicle.

^ BMW Assist is inoperative.

The Telematics Control Unit (TCU) has fault code 73 (Memory Error) stored in fault memory.

CAUSE

Hardware error.

PROCEDURE

In case of a customer complaint that a compatible Bluetooth enabled handset does not connect/bond to the vehicle.

1. Perform a short test using the DIS or GT-1.

2. If the TCU has fault code # 73 (Memory Error) stored in fault memory the TCU, complete the test module. If the test module states to replace

the TCU, refer to the TCU replacement Procedure in this bulletin.

In case of a customer complaint that BMW Assist is inoperative:

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1. Check the BMW Assist account status on DCSnet. The BMW Assist services expiration date and the TCU activation status can be checked on

DCSnet under Service/Vehicle History Inquiry. Refer to SI B02 01 06 (Updated DCSnet Vehicle History Inquiry information on BMW

Assist) for more information. If the BMW Assist services contract has expired, the customer must renew their BMW Assist services. Do not

proceed until these services are renewed.

2. Perform a short test using the DIS or GT-1.

3. If the TCU has fault code # 73 (Memory Error) stored in fault memory the TCU, complete the test module. If the test module states to replace

the TCU, refer to the TCU replacement Procedure in this bulletin.

TCU REPLACEMENT PROCEDURE

1. It is NOT necessary to obtain a Part Replacement Authorization (TeileClearing) for this specific issue. Refer to the Warranty section of this

bulletin for more details. Additional information can be found in SI B84 23 05 (Enhanced Support for BMW Assist Telematics Control Unit

(TCU) with Bluetooth & CPT9000 Phone Systems).

2. Refer to TIS (RA 84 11...) for the TCU replacement procedure.

3. Before installing the new TCU, remove one copy of the Electronic Serial Number (ESN) label and place it on the repair order for reference

during warranty claim entry. You will be asked for the new TCU "ESN" when submitting a claim via DCSnet. Refer to SI B01 10 05 for more

details.

4. The second ESN label of the TCU should be affixed over the existing label in the Owner's Manual insert (P/N 01 49 0 157 963).

5. Complete the TCU installation

6. Using Progman V26.01.00 or higher, code the complete vehicle. Refer to SI B09 05 01 "Coding, Individualization and Programming",

Procedure E.

7. Test the BMW Assist service for proper operation by placing a test call (press the Roadside Assistance "Wrench" button). Make sure the

BMW Assist Response Center has received the correct MIN/MDN/VIN and location of the vehicle. Have the representative update their

records as needed.

^ If a TCU is replaced on a vehicle with an inactive BMW Assist account, if a BMW Assist call is made, the call will be routed to an

automated system until the TCU is deactivated.

^ For customers who would like to renew BMW Assist services, refer to SI B84 22 05 (Reactivation of BMW Assist Services).

COMPATIBLE HANDSET INFORMATION:

Before the complaint can be addressed, the particular handset must be verified for compatibility with the respective Bluetooth system installed in

vehicle (E.g. BMW Assist w/Bluetooth technology, BTUM, ULF). On vehicles equipped with BMW Assist with Bluetooth wireless technology, to

confirm whether or not the phone is compatible, visit www.bmwusa.com/bluetooth for a list of handsets that have passed BMW testing for

compatibility. Note the following disclaimer on this web site:

^ "This list is provided for reference only. The mobile phones listed here have passed compatibility tests as of the date of testing and meet or

exceed minimum standards established by BMW. The list is not a warranty for phone performance or functionality. BMW makes no guarantees

or warrantees as to the performance of each phone while connected to your BMW via Bluetooth Wireless Technology. Furthermore, software

releases by BMW, the phone supplier or the wireless carrier dated after testing might alter compatibly results. While many phones are offered

with Bluetooth Wireless Technology, not all phones support the necessary profiles to work with your BMW. BMW does not guarantee

availability or functionality with all wireless carriers. Functions such as synchronizing the address book and transferring a call into or out of the

vehicle may function differently from phone to phone".

WARRANTY INFORMATION

Covered under the terms of the BMW New Vehicle Limited Warranty.

Please refer to the latest KSD for all applicable labor operations and allowances.

If the appropriate labor operation is not contained in KSD, then a work time labor operation should be used.

Defect Code 84 11 27 12 00

Part replacement authorization is NOT required. Do NOT submit a TeileClearing PuMA case. A copy of the diagnostic report (short test) including a

copy of the test module displaying a diagnostic code stating to replace the TCU must be kept with the Repair Order (RO) and FASTA data must be

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transmitted. When submitting a warranty claim, please note the following information in the comments section:

^ SI B84 14 07 (TCU FC # 73)

^ Diagnostic code displayed at the completion of the test module for fault code 73

2000 BMW 328i (E46) Technical Service Bulletin # 841507 Date: 070801

2000 BMW 328i (E46) Technical Service Bulletin # 841507 Date: 070801

Cell Phone - Accept/Ignore Call Flashes For A Second

SI B84 15 07

Communication Systems

August 2007

Technical Service

SUBJECT

Accept / Ignore Call Flashes on the BM for a Second When Receiving an Incoming Call

MODEL

E46 (3 Series) with Premium Package (ZPP) or BMW Assist (SA 639) and Navigation (SA609)

E53 (X5) with Premium Package (ZPP) or BMW Assist (SA 639) and Navigation (SA609)

E83 (X3) with Premium Package (ZPP) or BMW Assist (SA 639) and Navigation (SA609)

E85, E86 (Z4) with Premium Package (ZPP) or BMW Assist (SA 639) and Navigation (SA609)

SITUATION

The customer may complain that when receiving a Bluetooth(R) phone call, the Board Monitor (BM) displays an option to 'Accept' or 'Ignore' the

phone call. The message is only displayed for approximately one second and then disappears.

Note:

This only affects TCU part number 84 10 9 129 851.

CAUSE

Software error in the Telematics Control Unit (TCU). The TCU should not have sent the message to the Board Monitor (BM) to display the option

to 'Accept' or 'Ignore' the call. The option is not an available selection on the BM.

PROCEDURE

In case of a customer complaint, follow the below procedure:

1. Verify the customer's complaint.

2. Perform a short test using the DISplus or GT1.

3. Print the ID page of the TCU which shows the last 7 digits of the TCU part number.

4. Check the label on the TCU, if TCU part number 84 10 9 129 851 is installed, the TCU should be replaced.

5. It is NOT necessary to obtain a Part Replacement Authorization (TeileClearing) for this specific issue. Refer to the Warranty section of this

bulletin for more details. Additional information can be found in SI B84 23 05 (Enhanced Support for BMW Assist Telematics Control Unit

(TCU) with Bluetooth & CPT9000 Phone Systems).

6. Refer to TIS (RA 84 11...) for the TCU replacement procedure.

7. Before installing the new TCU, remove one copy of the Electronic Serial Number (ESN) label and place it on the repair order for reference

during warranty claim entry. You will be asked for the new TCU "ESN" when submitting a claim via DCSnet. Refer to SI B01 10 05 for more

details.

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8. The second ESN label of the TCU should be affixed over the existing label in the Owner's Manual insert (P/N 01 49 0 157 963).

9. Complete the TCU installation

10. Using Progman V26.01.00 or higher, code the complete vehicle. Refer to SI B09 05 01 "Coding, Individualization and Programming",

Procedure E.

11. Test the BMW Assist service for proper operation by placing a test call (press the Roadside Assistance "Wrench" button). Make sure the

BMW Assist Response Center has received the correct MIN/MDN, VIN and location of the vehicle. Have the representative update their

records as needed.

^ If a TCU is replaced on a vehicle with an inactive BMW Assist account and a BMW Assist call is made, the call will be routed to an

automated system until the TCU is deactivated.

^ For customers who would like to renew BMW Assist services, refer to SI B84 22 05 (Reactivation of BMW Assist Services).

PARTS INFORMATION

WARRANTY INFORMATION

Covered under the terms of the BMW New Vehicle Limited Warranty.

Please refer to the latest KSD for all applicable labor operations and allowances.

If the appropriate labor operation is not contained in KSD, then a work time labor operation should be used.

Defect Code 84 11 27 11 00

Part replacement authorization is NOT required. Do NOT submit a TeileClearing PuMA case. A copy of the diagnostic report (short test) and a copy

of the TCU ID page must be kept with the Repair Order (RO) and FASTA data must be transmitted. When submitting a warranty claim, please note

the following information in the comments section:

^ SI B84 15 07 (BM displays Accept / Ignore Call)

2000 BMW 328i (E46) Technical Service Bulletin # 840807 Date: 070801

2000 BMW 328i (E46) Technical Service Bulletin # 840807 Date: 070801

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Campaign - Reactivating Telematics(R) Control Unit

SI B84 08 07

Communication Systems

August 2007

Technical Service

PERFORM THE PROCEDURE OUTLINED IN THIS SERVICE INFORMATION ON ALL AFFECTED VEHICLES THE NEXT TIME THEY

ARE IN THE SHOP FOR MAINTENANCE OR REPAIRS AND PRIOR TO RETAIL DELIVERY.

SUBJECT

Service Action: Reactivation of Telematics Control Unit (TCU)

MODEL

E46 (3 Series) with Premium Package (ZPP) or BMW Assist (SA 639)

E53 (X5) with Premium Package (ZPP) or BMW Assist (SA 639)

E60 (5 Series)

E63, E64 (6 Series)

E83 (X3) with Premium Package (ZPP) or BMW Assist (SA 639)

E85 (Z4) with Premium Package (ZPP) or BMW Assist (SA 639)

SITUATION

The replacement Telematics Control Unit (TCU) in the vehicle may not have been properly activated. This may cause the manual and automatic

emergency call and roadside call (BMW Assisttrade;) not to function. This Service Action reactivates the TCU by assigning a new Mobile

Identification Number (MIN) and Mobile Device Number (MDN) to the TCU.

Copies of the customer notification letter and Q&A are included.

On I/K-bus vehicles (E46, E53, E83, E85), for customer convenience, a step by step procedure was included in the customer letter so the customer

can reactivate the TCU without having to make a service appointment.

To minimize customer's inconvenience caused by this Service Action, pick-up (and deliver after repair) the affected vehicle from customer's home or

provide appropriate alternative transportation.

Customers will be impressed when you return their cars cleaned inside and out and with a full tank of gas. Reimbursement information for the

vehicle fueling and valet costs may be found in the Warranty portion of this bulletin.

AFFECTED VEHICLES

This Service Action involves 3 Series, 5 Series, 6 Series, X3, X5 and Z4 vehicles with BMW Assist which had the TCU replaced between

10/17/2006 and 05/16/2007.

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In order to determine if a specific vehicle is affected by this Service Action, refer to the Chassis Numbers listed.

Note:

The vehicles affected by this Service Action will not appear on DCS Vehicle History Inquiry Reports.

PROCEDURE FOR I/K-BUS VEHICLES (E.G. E46, E53, E83, E85)

1. Check the BMW Assist account status on DCSnet. The BMW Assist services expiration date and TCU activation status can be checked on

DCSnet under Service/Vehicle History Inquiry. Refer to SI B02 01 06 (Updated DCSnet Vehicle History Inquiry information of BMW Assist)

for more information.

^ If no information is displayed on DSCnet, check the account status by calling BMW Assist.

^ If the customer is NOT an active BMW Assist services client, no further action is required.

Vehicles within the Verizon Wireless Network

2. Simultaneously press the Roadside Assistance "Wrench" button and the mayday "SOS" button for greater than 8 seconds. The TCU will

automatically place two calls approximately 20 seconds apart.

^ First call - "*22890" will be displayed on the radio or status line on the Board Monitor (BM). The TCU will make a connection to network

provider. A verbal message will be heard that the phone is being programmed. At the end of the programming, a message should be heard

that the phone was successfully programmed.

^ Second call - "*22891" will be displayed on the radio or status line on the Board Monitor (BM). The TCU will make a connection to

network provider. A verbal message will be heard that the roaming capabilities are being updated. At the end of the call, a message should

be heard that the roaming capabilities were successfully updated.

3. If you do not hear the message at the completion of each call, the update was NOT successfully completed and the process must be repeated.

^ Note: If the system does not attempt to make the call or if 'BMW Assist Inactive' is displayed on the radio or BM, please refer to SI B84

24 06.

4. Switch the ignition off for 10 seconds. The new MIN and MDN will then be imported into the TCU.

5. Test the BMW Assist service for proper operation by placing a test call (press the Roadside Assistance "Wrench" button). Make sure the

BMW Assist Response Center has received the correct MIN/MDN, VIN and location for the vehicle. Have the representative update their

records as needed.

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Vehicles outside the Verizon Wireless Network

6. The vehicle must be located within the Verizon Wireless network for the above reactivation procedure to work properly. See the attachment to

SI B84 15 03 for list of centers located outside this network. If the vehicle is not in the Verizon Wireless network perform steps one and two

and then follow these additional steps.

^ Create a PuMA case to receive TCU shipping authorization.

^ Remove the TCU from the vehicle.

^ Send the TCU, BMW Assist TCU Reactivation Form with the new MIN/MDN numbers and a copy of the PuMA case via FedEx to:

BMW of North America, LLC

Attn: Body Electrical Technical Hotline (TCU Reactivation B84 08 07)

^ BMW of North America, LLC will reactivate the TCU and ship it out on the same business day it was received.

^ After receiving the TCU back from BMW of North America, reinstall the TCU, and place a BMW Assist call as outlined in step 4.

PROCEDURE FOR MOST-BUS VEHICLES (E.G. E60, E63, E64)

1. Check the BMW Assist account status on DCSnet. The BMW Assist services expiration date and TCU activation status can be checked on

DCSnet under Service/Vehicle History Inquiry. Refer to SI B02 01 06 (Updated DCSnet Vehicle History Inquiry information of BMW Assist)

for more information.

^ If no information is displayed on DCSnet, check the account status by calling BMW Assist.

^ If the customer is NOT an active BMW Assist services client, no further action is required.

2. Obtain the new Mobile Identification Number (MIN) and Mobile Device Number (MDN) from the attached file named

"B840807_VIN_MIN_MDN_List".

3. Use the following path within the DIS or GT1 to check and write the new MIN and MDN.

^ Perform a Short Test

^ Function Selection

^ Complete vehicle

^ Body

^ Audio, video, Telephone and navigation (MOST)

^ Telecommunication / Telephone

^ Fixed Installation (This selection is omitted on 3 Series vehicles without CCC)

^ Telematic Control Module (US) Note: This step is deleted in DIS V46.

^ Reactivate internal telephone module

^ Select test module (Reactivate internal telephone module B8400_00358)

The following screen will be displayed.

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4. Select Option 1 (Read MIN/MDN/SID/NID)

^ Select the right screen arrow.

5. Print the screen to record the original ESN.

^ Select the right screen arrow.

6. Check if the TCU's Electronic Serial Number (ESN) to confirm if it corresponds to the information listed on the attached file named

"B840807_VIN_MIN_MDN_List".

^ If the ESN matches the listed ESN, proceed to step 7.

^ If the ESN is different, do NOT write the new number in to the TCU. Document the ESN, MIN and MDN in the warranty claim. Proceed

to step 16.

7. Select Option 2 (Write MIN).

^ Select the right screen arrow.

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8. Using the number key pad on the left side of the screen, enter the new MIN.

^ Select the right screen arrow.

9. Verify the new MIN.

^ Select the right screen arrow.

10. Select Option 3 (Write MDN) and select right arrow.

11. Using the number key pad on the left side of the screen, enter the new MDN.

^ Select the right screen arrow.

12. Verify the new MDN.

^ Select the right screen arrow.

13. Select Option 1 (Read MIN/MDN/SID/NID)

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^ Select the right screen arrow.

14. Check that the new MIN and MDN have been written correctly to the TCU.

^ Select the right screen arrow.

15. Select Option 5 (End test module)

^ Select the right screen arrow.

INITIALIZATION OF BMW ASSIST SERVICES

16. The BMW Assist services initialization procedure must be completed per SI B84 15 03 for all vehicles.

^ The vehicle must be in the Verizon Wireless Network for the initialization procedure to work properly. If the vehicle is not in the Verizon

Wireless Network perform the outlined procedure and then follow these additional steps.

^ Create a PuMA case to received TCU shipping authorization.

^ Remove the TCU from the vehicle.

^ Send via FedEx the TCU, BMW Assist TCU Reactivation Form with the new MIN/MDN numbers and a copy PuMA case to:

BMW of North America, LLC.

Attn: Body Electrical Technical Hotline (TCU Reactivation B84 08 07)

^ BMW of North America, LLC will initialize the TCU and ship it out on the same business day it was received.

^ After receiving the TCU back from BMW of North America, reinstall the TCU and place a BMW Assist call as outlined in step 17.

^ All shipping charges (both ways) are to be billed to the dealer's Fed-Ex account. On the warranty claim, submit the Fed-Ex shipping

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charges (double the amount provided to you by Technical Hotline to cover shipment both ways) in the sublet section (using sublet code 4).

TEST OF BMW ASSIST SERVICES

17. Test the BMW Assist service for proper operation by placing a test call (press the SOS or Roadside Assistance "Wrench" button). Make sure

the BMW Assist Response Center has received the correct MIN/MDN, VIN and location for the vehicle. Have the representative update their

records as needed.

LABEL INSTRUCTIONS

This Service Action has been assigned code number 499. After the vehicle has been checked, and corrected if necessary, obtain a label (SD 92-295)

and:

a. Emboss your BMW dealer warranty number in the middle of the label (1);

b. Punch out code number 499 printed on the label (2) and,

c. Affix the label to the B pillar as shown.

If the vehicle already has a label from a previous Service Action/Recall Campaign, affix the new label next to the old one. Do not affix one label on

top of another one because a number from an underlying label could appear in the punched-out hole of the new label.

WARRANTY INFORMATION

Covered under the terms of the BMW New Vehicle Limited Warranty.

Defect Code 84 11 02 14 NA

Select one of the following labor operations:

ATTACHMENTS

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566

B840807_Customer_Letter_E46.

567

B840807_Customer_Letter_MOST_Bus.

568

569

B840807_Customer_Letter_X3_X5.

570

571

B840807_Customer_Letter_Z4.