Technical Service Bulletin # 840411
BMW ASSIST(R) System Isn't Working Properly
SI B84 04 11
Communication Systems
September 2011
Technical Service
SUBJECT
Date: 1109012010 BMW 750Li (F02) V84.4L Turbo (N63)
Page 142
BMW ASSIST(TM) Troubleshooting
MODEL
Vehicles with option code 639 (BMW ASSISTTM)
SITUATION
The BMW ASSIST(TM) system is not working properly for various reasons:
^ The Telematics Control Unit (TCU) or Communications Box (CBX) was replaced.
^ It is not possible to initialize services from the menu.
^ BMW ASSIST(TM) calls have no voice or data connection.
^ MyInfo (Google(TM) Send to Car) is not working properly.
^ BMW ASSIST(TM) was previously deactivated in the vehicle.
CAUSE
Various reasons
Please be aware that calls can intermittently have no voice or no data connection. This is not a fault and might be related to poor network
coverage or no GPS reception due to the vehicle location. Please retry from a different location.
PROCEDURE
^ Diagnose the vehicle using ISTA (Integrated Service Technical Application) diagnosis and work through any related faults.
^ Please check if there is an active Electronic Subscriber Agreement (ESA) for this customer.
^ Check if the area has limited network coverage retest from a different location.
^ If the CBX was replaced, please follow SI B84 03 11 for the activation procedure.
^ If the CDMATCU was previously deactivated or replaced, please call 12013074347 for activation. Have the VIN and the ESN of the
TCU available.
^ Please follow the attached decision tree for further troubleshooting.
WARRANTY INFORMATION
This Service Information bulletin is intended to provide technical, diagnostic and/or repair process information only.
If an eligible warranty claim results that includes this process, it should be submitted following the regular warranty claim procedures that
apply.
Please refer to the Warranty Policy and Procedures Manual regarding proper support, documentation and archiveing required for claims,
as applicable.
ATTACHMENTS2010 BMW 750Li (F02) V84.4L Turbo (N63)
Page 1432010 BMW 750Li (F02) V84.4L Turbo (N63)
Page 1442010 BMW 750Li (F02) V84.4L Turbo (N63)
Page 1452010 BMW 750Li (F02) V84.4L Turbo (N63)
Page 1462010 BMW 750Li (F02) V84.4L Turbo (N63)
Page 147
B840411_Procedure
BMW ASSIST(R) System Isn't Working Properly
SI B84 04 11
Communication Systems
September 2011
Technical Service
SUBJECT
Date: 1109012010 BMW 750Li (F02) V84.4L Turbo (N63)
Page 142
BMW ASSIST(TM) Troubleshooting
MODEL
Vehicles with option code 639 (BMW ASSISTTM)
SITUATION
The BMW ASSIST(TM) system is not working properly for various reasons:
^ The Telematics Control Unit (TCU) or Communications Box (CBX) was replaced.
^ It is not possible to initialize services from the menu.
^ BMW ASSIST(TM) calls have no voice or data connection.
^ MyInfo (Google(TM) Send to Car) is not working properly.
^ BMW ASSIST(TM) was previously deactivated in the vehicle.
CAUSE
Various reasons
Please be aware that calls can intermittently have no voice or no data connection. This is not a fault and might be related to poor network
coverage or no GPS reception due to the vehicle location. Please retry from a different location.
PROCEDURE
^ Diagnose the vehicle using ISTA (Integrated Service Technical Application) diagnosis and work through any related faults.
^ Please check if there is an active Electronic Subscriber Agreement (ESA) for this customer.
^ Check if the area has limited network coverage retest from a different location.
^ If the CBX was replaced, please follow SI B84 03 11 for the activation procedure.
^ If the CDMATCU was previously deactivated or replaced, please call 12013074347 for activation. Have the VIN and the ESN of the
TCU available.
^ Please follow the attached decision tree for further troubleshooting.
WARRANTY INFORMATION
This Service Information bulletin is intended to provide technical, diagnostic and/or repair process information only.
If an eligible warranty claim results that includes this process, it should be submitted following the regular warranty claim procedures that
apply.
Please refer to the Warranty Policy and Procedures Manual regarding proper support, documentation and archiveing required for claims,
as applicable.
ATTACHMENTS2010 BMW 750Li (F02) V84.4L Turbo (N63)
Page 1432010 BMW 750Li (F02) V84.4L Turbo (N63)
Page 1442010 BMW 750Li (F02) V84.4L Turbo (N63)
Page 1452010 BMW 750Li (F02) V84.4L Turbo (N63)
Page 1462010 BMW 750Li (F02) V84.4L Turbo (N63)
Page 147
B840411_Procedure
