BMW Roadside Assistance Phone Numbers
Group 84
Phone,
Navigation Systems
Bulletin Number
84 14 97
Woodcliff Lake, NJ
226
May 1998
Product Engineering
This Service Information bulletin supersedes S.I. 84 14 97 dated December 1997 which should be removed and discarded from your S.I. binder.
Changes to this revision are identified by asterisks.
SUBJECT:
BMW Roadside Assistance Phone Numbers for Vehicles with Navigation Systems
MODEL:
E38, E39 with BMW Mark II Navigation Systems
Situation:
With the introduction of Mk II Navigation System on E38 and E39 vehicles (since 9/97 production), a different BMW Roadside Assistance phone
number (800 599 4809) has been established for specific use on Mk II Nav vehicles.
If that vehicle is also equipped with CMT 5000VR or CPT 6000VR phone, the new Roadside Assistance number must be programmed in the I-Bus
Interface through the Board Monitor. The following procedure is part of the installation process, and can be found in the installation manual.
NOTE:
If the I-Bus Interface Box in the vehicle is ever replaced, the RSA number programming procedure must be repeated.
The illustrated table provides information regarding the usage and location of the Roadside Assistance Number in vehicles with Navigation System.
NOTE:
The original Roadside Assistance number (800 332 4269) is still to be used for those customers who do not have vehicles equipped with the
Navigation System.
Warranty Information:
For information only.
Procedure
Changing the Roadside Assistance phone number on vehicle with CMT5000VR or CPT6O0OVR phone and BMW Navigation System.
1. Turn ignition to Accessory position.
2. *Using the handset, enter
for CMT 5000VR- FCN, Menu, 95, CLR.
for CPT 6000VR- FCN, 0, 95, CLR*
3. Through the Board Monitor menu select Telephone mode.
4. Select Digit Entry mode.
5. Using the rotary dial, enter the Roadside Assistance number;
Mk I System (up to 9/97)- 1 800 861 8360
Mk II System (from 9/97)- 1 800 599 4809
227
6. Exit Digit Entry mode (by activating the arrow symbol on the dial)
7. Select INFO mode (the phone number will remain in display)
8. *Using the Handset, Enter
for CMT 5000VR- FCN, Menu, 95 (display must say Off), STO.
within 10 seconds FCN, Menu, 95, CLR.
for CPT 6000VR- FCN, 0, 95, STO.
within 10 seconds FCN, 0, 95, CLR.*
If the reprogramming procedure was successful, the Board Monitor will return to the screen with Digit Entry mode highlighted and the phone
number will disappear from the display. If the procedure was not successful you must try again.
Mk I System:
To confirm that the correct phone number was stored in the I-Bus interface, select EMERGENCY, then select ASSIST. Display will show BMW
HELP, then the phone number.
1. Press MENU to return to the main menu.
2. Turn ignition to Off position.
Mk II System (after 9/97 production):
To confirm that the correct phone number was stored in the I-Bus Interface you must make a "Programming" test phone call.
Select "EMERGENCY", then select ASSIST. The display will show ATTEMPTING CONNECTION.
1. After the voice prompt, "BMW GPS Assist", select the DATA button. After transmission of vehicle data (multiple DTMF tones) Board
Monitor instructions and an RSA operator will guide you through the test call.
2. At the end of this test, terminate the call by pressing the Call Control Button on the Board Monitor or END on the handset. Turn ignition to
Off position.
NOTE:
A second, "Acquaintance" phone call should be performed with the customer at the time of delivery.
