BMW Assist(R) - Initialization Of Services
SI B 84 15 03
Communication Systems
April 2010
Technical Service
This Service Information bulletin supersedes SI B84 15 03 dated May 2008.
[NEW] designates changes to this revision
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SUBJECT
Initialization of BMW Assist Services
MODEL-CDMA (VERIZON WIRELESS)
E60, E61 (5 Series) from SOP to 3/08
E63, E64 (6 Series) from SOP to 3/08
E65, E66 (7 Series) from 3/05 production
E70 (X5) vehicles equipped with ZPP (Premium Package) or SA639 (BMW Assist) from SOP to 4/08
E71 (X6) vehicles equipped with ZPP (Premium Package) or SA639 (BMW Assist) from SOP to 4/08
E82, E88 (1 Series) vehicles equipped with ZPP (Premium Package) or SA639 (BMW Assist) from SOP to 3/08
E90, E91, E92, E93 (3 Series) vehicles equipped with ZPP (Premium Package) or SA639 (BMW Assist) from SOP to 3/08
MODEL-GSM (AT&T WIRELESS)
E60, E61 (5 Series) from 3/08
E63, E64 (6 Series) from 3/08
E70 (X5) vehicles equipped with ZPP (Premium Package) or SA639 (BMW Assist) from 4/08
E71 (X6) vehicles equipped with ZPP (Premium Package) or SA639 (BMW Assist) from 4/08
E82, E88 (1 Series) vehicles equipped with ZPP (Premium Package) or SA639 (BMW Assist) from 3/08
E90, E91, E92, E93 (3 Series) vehicles equipped with ZPP (Premium Package) or SA639 (BMW Assist) from 3/08
E89 (Z4) vehicles equipped with ZPP (Premium Package) or SA 639 (BMW Assist) from SOP
F01, F02 (7 Series) vehicles equipped with ZPP (Premium Package) or SA 639 (BMW Assist) from SOP
F07 (5 Series Gran Turismo) vehicles equipped with ZPP (Premium Package) or SA 639 (BMW Assist) SOP
SITUATION
In order for BMW Assist services to function properly, an initialization procedure must be performed to activate these functions on the vehicle.
Important Information:
Starting with March 2008 production vehicles (E70 and E71 4/08) except for the E65, E66, E83 and E85, the CDMA based Telematics Control Unit
(TCU) will migrate to a GSM-based control unit. The wireless carrier for the GSM-based module is AT&T Wireless.
^ CDMA: Code Division Multiple Access uses the Advanced Mobile Phone System (AMPS) as a back up. As of February 18, 2008, Verizon
Wireless decommissioned its AMPS service, as allowed by the Federal Communications Commission (FCC).
^ GSM = Global System for Mobile communications
Starting from April 1, 2005, all eligible vehicles processed at the Vehicle Processing Centers have BMW Assist already initialized before they reach
your BMW center. Therefore it is no longer necessary to perform this procedure during the QC1 on these vehicles. However, initialization will still
be necessary in cases with the following scenarios:
^ If the TCU is replaced on any vehicle (except pre-3/05 production E65 and E66 vehicles);
^ E65, E66, E90, and E91 vehicles from 3/05 to 8/05 production if the TCU is programmed;
^ E60, E61, E63, and E64 vehicles from 7/03 to 8/05 production if the TCU is programmed;
^ If BMW Assist services are reactivated (except pre-3/05 production E65 and E66 vehicles); and E70 (X5) vehicles not delivered with BMW
Assist services initialized.
E70 (X5) vehicles built prior to 4/2/2007 production may have been delivered to your center without the BMW Assist services initialized. All E70
(X5) vehicles built prior to 4/2/2007 production must have the status of BMW Assist initialization checked as part of the Quality Certification (QC1)
on all E70 vehicles. Refer to SI B84 63 06 for additional information.
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Note:
All X5 vehicles produced after April 2, 2007 have BMW Assist initialized at the plant. It is NOT necessary to check the status of BMW Assist on
any X5 produced after April 2, 2007.
BMW ASSIST CUSTOMER CARE
BMW Assist Customer care is available Monday through Friday from 7:00 AM to 11:00 PM CT, and on Saturdays from 8:00 AM to 9:00 PM CT.
The Telematics Analyst at BMW NA handles escalated issues and can be reached Monday through Friday from 8:00 AM to 4:30 PM ET.
WARRANTY INFORMATION
Procedure
PROCEDURE
Before this procedure can be performed, the following preconditions must be met:
^ The BMW Handover Inspection must be carried out to ensure that the proper phone numbers are entered into the Telematics Control Unit (TCU).
Refer to SI B84 14 01.
^ The vehicle must be parked outside, with the key on and an unrestricted line of sight to the sky for proper Global Positioning System (GPS)
reception. GPS signal acquisition may take up to 15 minutes.
^ After programming and/or coding of the vehicle, turn the key off and let the vehicle enter sleep mode (4 minutes). If the optional CPT9000
handset has been installed, remove the handset from the eject box before turning the vehicle off.
^ Transport mode deactivated.
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^ No vehicle should be displayed or sold, nor the "SOS" button be pressed, until this procedure is successfully completed as described below.
^ A vehicle that has not been provisioned will not make a 911 call (since 3/04) and does not have e-911 permission.
^ Non-provisioned e-calls are directed to a hotline number at the service provider. If the SOS button is pressed without the system being initialized,
the call will be initiated but the vehicle will not transmit any vehicle data.
^ Non-provisioned e-calls are voice-only without data transmission.
Enabling/Initializing BMW Assist/Roadside Assistance/SOS Call
ENABLING/INITIALIZING BMW ASSIST
^ E60 and E61 (5 Series)
^ E63 and E64 (6 Series)
^ E70 (X5)
^ E71 (X6)
^ E82 and E88 (1 Series) with CCC
^ E90, E91, E92, and E93 (3 Series) with CCC
1. Press the "Menu" button and ensure that the Central Information Display (CID) is set to the basic menu screen.
2. Press down briefly on the controller to enter the "Settings" menu.
3. Scroll down to "Communication Interface" and select.
4. The "Assist Settings" menu will then be displayed.
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5. Select "BMW service settings".
6. Select "Service Status".
7. Select "Enable services" ("Update services" if this is a second attempt to initialize).
Note:
"Terminate Services" is not an option and will NOT be displayed on vehicles equipped with a GSM TCU.
8. A box will then be displayed on the CID with a bar graph and the following messages:
^ "Establishing connection"
^ "Data exchange active"
^ "Data exchange completed"
9. Data exchange can take 3-8 minutes.
10. Do not turn off the ignition.
11. Please wait until the initialization process has been completed successfully.
12. If the message "Data transmission failure. Call BMW Customer Relations" appears, do not call Customer Relations; instead, refer to the
"Troubleshooting" section of this Service Information bulletin.
13. After successful initialization, please check the following:
^ On CCC-equipped vehicles, the "Service status" screen is displayed with the services checked (minimum requirement for QC1 completion). The
"Update services" selection is displayed.
^ The "Terminate Services" selection is displayed.
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^ As of March 1, 2004, all of the services will be checked off when performing the initialization.
Note:
Terminate Services" is not an option and will NOT be displayed on vehicles equipped with a GSM TCU.
14. After successful initialization, please check the following:
^ On M-ASK and CHAMP-equipped vehicles, the "Service Status" screen is displayed with all the available Assist services listed (minimum
requirement for QC1 completion).
^ As of March 1, 2004, all of the available services will be listed when performing the initialization.
15. On vehicles equipped with CCC (Car Communication Computer), there may be extra settings in the "Service Status" menu that will not be used
at this time. These may include:
^ Traffic Info
^ My Info
^ Where to go?
^ Floating Car Data FCD
ENABLING/INITIALIZING BMW ASSIST
^ E82 and E88 (1 Series) without CCC
^ E90, E91, E92, and E93 (3 Series) without CCC
1. Press the "MENU" button above the radio rotary knob.
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2. Rotate the rotary knob until "ASSIST" is highlighted, and press the rotary knob briefly.
3. Once within the BMW Assist menu, press the button under "SET".
4. Turn the rotary knob until "SETUP" is highlighted, and press the rotary knob briefly to start the initialization.
5. The display will now show the % (progress) of the initialization.
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6. The initialization process will take approximately 2 minutes. The process is complete when "complete" is displayed.
7. The word "complete" will only be displayed for about 5 seconds after the initialization is finished.
8. Once the initialization is completed (100%), the display will show the various functions enabled by BMW Assist.
9. If an error message is displayed and BMW Assist cannot be initialized, follow the troubleshooting section of this Service Information bulletin.
ENABLING/INITIALIZING BMW ASSIST FOR THE E65 AND E66 (7 SERIES) FROM 3/05
1. Press the "MENU" button and ensure that the Control Display is set to the basic menu screen.
2. Starting from the basic menu, slide the controller towards "BMW Assist".
3. Rotate the controller to select "Status" and push the controller down.
4. Rotate the controller to select "BMW Assist" and push the controller down.
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5. Rotate the controller to select "INITIALIZE" and push down on the controller.
6. The message "Initializing, please wait....50%" will be shown (progress is shown in increments of 10%).
7. Please do not turn off the ignition while the initialization/update process is running!
8. The functions which are enabled have the boxes checked off. This serves as a confirmation that BMW Assist has been successfully initialized.
9. If the message "An error has occurred during the initializing. Would you like to call the operator?" is displayed, follow the troubleshooting section
of this Service Information Bulletin.
[NEW] ENABLING/INITIALIZING BMW ASSIST
^ 2009 and later 1 Series (E82, E88) with iDrive
^ 2009 and later 3 Series (E90, E91, E92, E93) with iDrive
^ 2010 and later 5 Series (E60, E61)
^ 2010 and later 6 Series (E63, E64)
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^ 2009 and later 7 Series (F01, F02)
^ 2010 and later 5 series 550 GT (F07)
^ 2009 and later Z4 (E89) with iDrive
^ 2010 and later X5 and X6 with iDrive
1. Accept the Disclaimer message if it is displayed.
2. If the "Main menu" is not displayed, press the "MENU" button next to the iDrive.
3. Scroll down and select "BMW Assist".
4. Select "Activate BMW Assist".
5. "Transferring data" will be displayed as BMW Assist services are initialized.
6. Note: If the message appears "Data Exchange Not Enabled", do not call Customer Relations, but instead refer to the "Troubleshooting" section of
this VDC Bulletin.
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7. Note: his most likely occurs if there is a break in the signal or the automatic data transmission call.
8. Once BMW Assist is initialized, "BMW Assist active" will be displayed.
9. Follow supplemental laptop procedure to put TCU to "Sleep".
10. Disconnect the laptop.
11. The vehicle can either be moved, or the battery main Switch can be activated.
Test the BMW Assist service for proper operation by placing a test call (press the SOS button or via the iDrive in the BMW Assist menu). Make
sure that the BMW Assist Response Center has received the correct MIN/MDN, VIN and location of the vehicle. Have the representative update his
or her records as needed.
Roadside Assistance call
^ Go back to the Main menu by pressing the "Menu" button.
^ Select the "Communications" menu.
^ Select "BMW Assist".
^ Select "Roadside Assistance" and then select "Start service".
^ Once a connection has been established, speak to the representative, identify yourself and tell the representative, "This is a BMW test call".
^ Verify that the correct MIN/MDN, VIN and location of the vehicle have been transmitted to the representative. Verify that the audio to and from
the representative is OK (you can hear the representative and the representative can hear you). Once this is verified, ask the representative to end
the call. Do not turn off or leave the car until the message "End call successful" appears.
"SOS" call
^ Press the "SOS" button in the overhead console to place a test emergency call.
^ Once the connection has been established, please identify yourself and tell the representative "This is a BMW test call." Verify that the correct
MIN/MDN, VIN and location of the vehicle have been transmitted to the representative. Verify that the audio to and from the representative is
OK (you can hear the representative and the representative can hear you). Once this is verified, ask the representative to end the call. Do not turn
off or leave the car until the message "End call successful" appears.
^ Do not press the "SOS" button and leave the vehicle, since local emergency services will be dispatched if voice communication is not established.
If no voice communication is established, call BMW Assist Customer Care immediately at (888) 333-6118, option 4, to cancel the dispatch.
Disabling BMW Assist/Troubleshooting
DISABLING BMW ASSIST
If the customer does not want BMW Assist and has completed a BMW Assist Waiver Form with the client advisor, then BMW Assist may be coded
out of the vehicle.
1. The Telematics functionality of the TCU must be deactivated via Progman.
2. Refer to the retrofits section of SI B09 05 01 and select "Active/Deactivate Telematics". This will add "+TELD" to the vehicle order. Follow the
onscreen prompts to complete this procedure.
3. This will eliminate BMW Assist as a selectable option in the radio, Control Display (CD) or Central Information Display (CID). This means the
option "Enable Services" will no longer be a selectable option.
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TROUBLESHOOTING
1. If the initialization procedure has been successfully completed, but the transmitted data is different than the data on file at the BMW Assist
Response Center:
^ CDMA: Obtain the Mobile Identification Number (MIN), Mobile Device Number (MDN) and Electronic Serial Number (ESN). Refer to the
"Obtaining ESN, MIN and MDN or IMEI and ICC-ID " section of this bulletin for the procedure.
^ Contact BMW Assist by calling. The BMW Assist Customer Care representative will reconcile the transmitted data against the data on file.
Please wait one hour before attempting re-initialization.
^ GSM: Obtain the International Mobile Equipment Identity (IMEI) and the Integrated Circuit Card ID (ICC-ID). Refer to the "Obtaining ESN,
MIN and MDN or IMEI and ICC-ID " section of this bulletin for the procedure.
^ Contact BMW Assist by calling. The BMW Assist Customer Care representative will reconcile the transmitted data against the data on file.
Please wait one hour before attempting re-initialization.
2. If the initialization procedure has failed and the message "Data transmission fault, Call Customer Relations" is displayed, check and perform the
following:
^ Turn the ignition off for 16 minutes and allow the vehicle to enter sleep mode. Then turn the ignition on and try initializing BMW Assist services
again.
^ Note: If the vehicle is equipped with an optional CPT9000 handset or a snap-in adaptor for a Bluetooth(R) handset, remove the handset from
the cradle.
^ Ensure that the vehicle has been parked outside, with the key on, and has an unobstructed line of sight to the sky in order to receive a proper GPS
signal. GPS signal acquisition may take up to 5 minutes.
^ The ability to view the signal strength of the BMW Assist Network Access Device (NAD), either in the radio or Central Information Display
(CID), was eliminated on vehicles from 09/05 production. Refer to SI B84 05 07 (Checking NAD Signal Strength for BMW Assist). If necessary,
drive the vehicle to a location with adequate cellular reception.
^ If all the above items are OK, try parking the vehicle in a different location. Let the vehicle enter sleep mode and repeat the initialization
procedure.
^ If the procedure still fails, the problem may be that the BMW Assist coding bit in the Telematics Control Module (TCU) is not correct. Code the
TCU using the latest version of Progman. Then repeat the initialization procedure.
^ If the procedure still fails, use DIS/GT1 to enter the TCU "Control Module Functions"; select "Component Activation" and select "Control Unit
reset". Make sure the results screen shows the reset procedure as being activated. Turn the vehicle off for 16 minutes and let the vehicle enter
sleep mode. Repeat the initialization procedure.
^ If the procedure still fails, using BMW Diagnostic Tools obtain the information below:
^ CDMA vehicles: Electronic Serial Number (ESN), Mobile Identification Number (MIN) and Mobile Device Number (MDN). Refer to the
"Obtaining ESN, MIN and MDN or IMEI and ICC-ID " section of this bulletin for the procedure.
^ GSM Vehicles: International Mobile Equipment Identity (IMEI) and the Integrated Circuit Card ID (ICC-ID). Refer to the "Obtaining ESN,
MIN and MDN or IMEI and ICC-ID" section of this bulletin for the procedure.
3. If further technical support is needed, create a PuMA for further assistance. When creating a PuMA case, advise the technical support
representative whether this is a single vehicle or if multiple vehicles at the center are experiencing the same error(s).
Obtaining The ESN, MIN, And MDN Or IMEI And ICC-ID
OBTAINING THE ESN, MIN AND MDN OR IMEI AND ICC-ID
Use the path below within BMW Diagnostic Tools with DIS V53 or higher to obtain the ESN, MIN and MDN or IMEI and ICC-ID numbers.
1. Perform a Short Test.
2. Function Selection
3. Complete vehicle
4. Body
5. Audio, video, navigation (MOST)
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6. Telecommunication/Telephone
7. Fixed Installation (This selection is omitted on 3 Series vehicles without CCC.)
8. Telematic Control Module (US) Note: This step is deleted in DIS V46 on some models.
9. Overview, telephone data
10. Select the test module (Overview, telephone data B8400_10002).
11. Select "Concise".
12. Print the screen to record the ESN, MIN & MDN (CDMA) or IMEI and ICC-ID (GSM).
ADDITIONAL TROUBLESHOOTING INFORMATION
1. For further troubleshooting, refer to the attached Troubleshooting Guide.
2. Refer to the attached list of BMW centers that are outside the Verizon Wireless Network.
3. BMW Assist relies on the Verizon Wireless and AT&T Wireless networks for communication between the vehicle and the BMW Assist response
center. Occasionally there may be network problems which prevent the vehicle from being properly initialized. A DCS message will be released
when there is an extended outage, to keep you informed.
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VEHICLES OUTSIDE OF THE VERIZON WIRELESS NETWORK
^ The vehicle must be in the Verizon Wireless Network for the initialization procedure to work properly. If the vehicle is not in the Verizon
Wireless Network, perform the outlined procedure and then follow these additional steps. For a complete list of BMW centers outside of the
Verizon Wireless network, refer to the attachment B841503_Centers_Outside_of_Verizon_Coverage.
^ Create a PuMA case to receive TCU shipping authorization.
^ Remove the TCU from the vehicle.
^ Send the TCU and a copy of the PuMA case via FedEx to:
BMW of North America, LLC
Attn: Body Electrical Group (BMW Assist Initialization B84 15 03)
^ BMW of North America, LLC will initialize the TCU and ship it out on the same business day that it was received.
^ After receiving the TCU from BMW of North America, reinstall the TCU and place a BMW Assist call.
^ All shipping charges (both ways) are to be billed to the dealer's FedEx account. On the warranty claim, submit the FedEx shipping charges
(double the amount provided to you in the PuMA case to cover shipment both ways) in the sublet section (using sublet code 4).
