BMW X6 (E71) V8-4.4L Turbo (N63) Technical Service Bulletin # 840212
Telematics(R) - CDMA Telematics Control Unit Replacement
SI B84 02 12
Communication Systems
October 2012
Technical Service
This Service Information bulletin supersedes SI B84 02 12 dated May 2012.
[NEW] designates changes to this revision
Date: 1210012010 BMW X6 (E71) V8-4.4L Turbo (N63)
BMW X6 (E71) V8-4.4L Turbo (N63)
Page 13
SUBJECT
CDMA Telematics Control Unit (TCU) Replacement Procedure
MODEL
All equipped with a CDMA TCU and BMW Assist (option 639) or Premium Package (ZPP)
Refer to the chart above to verify that a CDMA TCU is installed in the vehicle being repaired. Confirm the model and the production date.
INFORMATION
All CDMA (Code Division Multiple Access) replacement units from parts are deactivated and must be activated before handing over the vehicle to
the customer. This is not related to the customers BMW Assist account status being active. In order for BMW Assist to work properly, the
replacement procedure outlined below must be carried out.
PROCEDURE
1.
2.
[NEW] Verify the account status by calling 1-888-333-6118, option 4.
^ If the account is still active, proceed to step 2.
^ If the account has expired, contact the customer and advise him/her of his/her Assist account status. If he/she would like to reenroll in
BMW Assist Services, a new ESA agreement must be completed. Also, refer to SI B84 22 05 to reactivate the TCU.
[NEW] Prior to the technician receiving the replacement CDMA TCU, he must verify the following:
^ The Parts Manager has already activated the replacement CDMA TCU via DCSnet as per SI B84 03 11.
^ The new MIN (Mobile Identification Number) and MDN (Mobile Directory Number) are provided to him by the Parts Manager.
Note:
After entering the ESN number, it may take approximately 30 minutes for the new MIN and MDN numbers to be displayed in DCSnet.
3. [NEW] Install, program, and code the replacement TCU using ISTA/P.
4. [NEW] The new MIN and MDN numbers must be written into the TCU as follows:
^ Select "Activities / Service function / Body / Telecommunications / TCU Telematics control unit / Re-enabling BMW Assist / Start
Search."
^ Perform test plan "S8400_00016 - Re-enabling BMW Assist TCU 1.5 Most" to write the new MIN and MDN numbers into the
replacement TCU.2010 BMW X6 (E71) V8-4.4L Turbo (N63)
BMW X6 (E71) V8-4.4L Turbo (N63)
Page 14
5. Refer to SI B84 15 03 to perform the "Initialization of the BMW Assist Services."
6. Perform a test call using the SOS button to verify the system is functioning correctly. Verify that Assist receives both the voice and data
transmission.
WARRANTY INFORMATION
Not applicable Technical Service Bulletin
# 651112
Date: 120901
Audio Sys- Stored FM Stations Intermittently Default To FM 87.7
SI B65 11 12
Audio, Navigation, Monitors, Alarms, SRS
September 2012
Technical Service
SUBJECT
Intermittently Stored FM Radio Stations Default to FM 87.7
MODEL
E82
E82E
E88
E89
E90
E91
E92
E93
With:
^ Option 663 (Radio BMW Professional, RAD2+)
or
^ Option 609 (Navigation System Professional, CIC)
E60
E61
E63
E64
E70
E71
E72
E84
F01
F02
F04
F06
F07
F10
F12
F13
F25
F30
With option 609 (Navigation System Professional, CIC)
SITUATION
Intermittently, the stored FM radio stations default to FM 87.7 after vehicle start-up. Normal operation is restored after the vehicle has entered sleep
mode (approx. 16 minutes after Terminal R off).
CAUSE
The radio part of the head unit is in default mode.
CORRECTION
Do not replace parts!
Reproduce the complaint.2010 BMW X6 (E71) V8-4.4L Turbo (N63)
BMW X6 (E71) V8-4.4L Turbo (N63)
Page 15
Perform the procedure outlined below with all remote control keys assigned to the vehicle (including the customers spare keys).
PROCEDURE
Procedure 1 - Perform this procedure with each assigned remote control key:
1. Unlock - Lock - Unlock the vehicle with the remote control key.
2. Check the stored FM radio stations for each remote control key.
3. If there are no FM radio stations stored for one or more of the remote control keys, store some FM radio stations for each remote control key.
4. Let the vehicle enter sleep mode (approx. 16 minutes after Termina R off) to properly store the FM radio stations for each remote control key.
5. Retest the functionality.
Procedure 2 - only if Procedure 1 does not resolve this issue:
1. Submit a PuMA case with the subject "Radio stations default to FM87.7."
2. Include the answers on the following questions in the PuMA case:
^ Are relevant faults stored?
^ What is the battery voltage before and while starting the vehicle?
^ Are external components connected?
^ What are the weather conditions when it happens (cold/hot)?
Note:
When the ISTA system message displays: Battery voltage only "XX.XX" V. Please connect charger Please note the displayed battery
voltage reading in the repair order comments section.2010 BMW X6 (E71) V8-4.4L Turbo (N63)
BMW X6 (E71) V8-4.4L Turbo (N63)
Page 16
WARRANTY INFORMATION
Telematics(R) - CDMA Telematics Control Unit Replacement
SI B84 02 12
Communication Systems
October 2012
Technical Service
This Service Information bulletin supersedes SI B84 02 12 dated May 2012.
[NEW] designates changes to this revision
Date: 1210012010 BMW X6 (E71) V8-4.4L Turbo (N63)
BMW X6 (E71) V8-4.4L Turbo (N63)
Page 13
SUBJECT
CDMA Telematics Control Unit (TCU) Replacement Procedure
MODEL
All equipped with a CDMA TCU and BMW Assist (option 639) or Premium Package (ZPP)
Refer to the chart above to verify that a CDMA TCU is installed in the vehicle being repaired. Confirm the model and the production date.
INFORMATION
All CDMA (Code Division Multiple Access) replacement units from parts are deactivated and must be activated before handing over the vehicle to
the customer. This is not related to the customers BMW Assist account status being active. In order for BMW Assist to work properly, the
replacement procedure outlined below must be carried out.
PROCEDURE
1.
2.
[NEW] Verify the account status by calling 1-888-333-6118, option 4.
^ If the account is still active, proceed to step 2.
^ If the account has expired, contact the customer and advise him/her of his/her Assist account status. If he/she would like to reenroll in
BMW Assist Services, a new ESA agreement must be completed. Also, refer to SI B84 22 05 to reactivate the TCU.
[NEW] Prior to the technician receiving the replacement CDMA TCU, he must verify the following:
^ The Parts Manager has already activated the replacement CDMA TCU via DCSnet as per SI B84 03 11.
^ The new MIN (Mobile Identification Number) and MDN (Mobile Directory Number) are provided to him by the Parts Manager.
Note:
After entering the ESN number, it may take approximately 30 minutes for the new MIN and MDN numbers to be displayed in DCSnet.
3. [NEW] Install, program, and code the replacement TCU using ISTA/P.
4. [NEW] The new MIN and MDN numbers must be written into the TCU as follows:
^ Select "Activities / Service function / Body / Telecommunications / TCU Telematics control unit / Re-enabling BMW Assist / Start
Search."
^ Perform test plan "S8400_00016 - Re-enabling BMW Assist TCU 1.5 Most" to write the new MIN and MDN numbers into the
replacement TCU.2010 BMW X6 (E71) V8-4.4L Turbo (N63)
BMW X6 (E71) V8-4.4L Turbo (N63)
Page 14
5. Refer to SI B84 15 03 to perform the "Initialization of the BMW Assist Services."
6. Perform a test call using the SOS button to verify the system is functioning correctly. Verify that Assist receives both the voice and data
transmission.
WARRANTY INFORMATION
Not applicable Technical Service Bulletin
# 651112
Date: 120901
Audio Sys- Stored FM Stations Intermittently Default To FM 87.7
SI B65 11 12
Audio, Navigation, Monitors, Alarms, SRS
September 2012
Technical Service
SUBJECT
Intermittently Stored FM Radio Stations Default to FM 87.7
MODEL
E82
E82E
E88
E89
E90
E91
E92
E93
With:
^ Option 663 (Radio BMW Professional, RAD2+)
or
^ Option 609 (Navigation System Professional, CIC)
E60
E61
E63
E64
E70
E71
E72
E84
F01
F02
F04
F06
F07
F10
F12
F13
F25
F30
With option 609 (Navigation System Professional, CIC)
SITUATION
Intermittently, the stored FM radio stations default to FM 87.7 after vehicle start-up. Normal operation is restored after the vehicle has entered sleep
mode (approx. 16 minutes after Terminal R off).
CAUSE
The radio part of the head unit is in default mode.
CORRECTION
Do not replace parts!
Reproduce the complaint.2010 BMW X6 (E71) V8-4.4L Turbo (N63)
BMW X6 (E71) V8-4.4L Turbo (N63)
Page 15
Perform the procedure outlined below with all remote control keys assigned to the vehicle (including the customers spare keys).
PROCEDURE
Procedure 1 - Perform this procedure with each assigned remote control key:
1. Unlock - Lock - Unlock the vehicle with the remote control key.
2. Check the stored FM radio stations for each remote control key.
3. If there are no FM radio stations stored for one or more of the remote control keys, store some FM radio stations for each remote control key.
4. Let the vehicle enter sleep mode (approx. 16 minutes after Termina R off) to properly store the FM radio stations for each remote control key.
5. Retest the functionality.
Procedure 2 - only if Procedure 1 does not resolve this issue:
1. Submit a PuMA case with the subject "Radio stations default to FM87.7."
2. Include the answers on the following questions in the PuMA case:
^ Are relevant faults stored?
^ What is the battery voltage before and while starting the vehicle?
^ Are external components connected?
^ What are the weather conditions when it happens (cold/hot)?
Note:
When the ISTA system message displays: Battery voltage only "XX.XX" V. Please connect charger Please note the displayed battery
voltage reading in the repair order comments section.2010 BMW X6 (E71) V8-4.4L Turbo (N63)
BMW X6 (E71) V8-4.4L Turbo (N63)
Page 16
WARRANTY INFORMATION
