Technical Service Bulletin # 842205
BMW Assist(R) Reactivation Of BMW Assist(R) Services
SI B 84 22 05
Communication Systems
April 2010
Technical Service
This Service Information bulletin supersedes SI B84 22 05 dated April 2009.
[NEW] designates changes to this revision
SUBJECT
Reactivation of BMW Assist Services
Date: 1004012010 BMW 750Li (F02) V84.4L Turbo (N63)
Page 2932010 BMW 750Li (F02) V84.4L Turbo (N63)
Page 294
[NEW] MODEL
[NEW] SITUATION
The embedded phone in the Telematics Control Unit (TCU) is deactivated or was never activated with the wireless carrier; and/or the unit
does not have a BMW Assist service initialized for one of the following reasons:
^ BMW Assist(TM) services have lapsed due to nonrenewal by the current customer.
^ The vehicle was never enrolled (ESA not completed within 45 days of the Retail Date).
^ Certified PreOwned (CPO) or used vehicles where the new customer did not enroll in BMW Assist services.
^ The subscriber originally declined BMW Assist services.
^ A US spec vehicle that was purchased in one of the following ways:
1. Overseas by a person using the Military Sales purchase program.
2. Gray market vehicle.
3. A vehicle purchased overseas by a diplomat.
^ An Electronic Subscriber Agreement (ESA) cannot be created on any vehicle that is not registered in the BMW of North America, LLC
warranty system. Prior to following the procedure in the bulletin, see SI B 01 12 04 (Warranty Coverage: "In Transit" Vehicles and
Validation of US and NonUS Vehicles) for more details on registering a vehicle.2010 BMW 750Li (F02) V84.4L Turbo (N63)
Page 295
The TCU should not be replaced, but reactivated per the following procedure, if the customer wishes to enroll and receive BMW Assist
services.
NonUS Spec vehicles cannot have BMW Assist activated.
ATTACHMENTS _B8422052010 BMW 750Li (F02) V84.4L Turbo (N63)
Page 2962010 BMW 750Li (F02) V84.4L Turbo (N63)
view CDMA_Mostbus_Vehicles
Page 2972010 BMW 750Li (F02) V84.4L Turbo (N63)
view CDMA_Reactivation_Form
Page 2982010 BMW 750Li (F02) V84.4L Turbo (N63)
view GMS_MOSTbus_Vehicles.
view GMS_Reactivation_Form.
Warranty Information
This is NOT a warranty issue. All cost are the customer's responsibility.
Time
Estimated reactivation time: 20 minutes or less.
10.52SS
Page 2992010 BMW 750Li (F02) V84.4L Turbo (N63)
view IK_bus_Vehicles.
Page 3002010 BMW 750Li (F02) V84.4L Turbo (N63)
Reactivation Form
Page 3012010 BMW 750Li (F02) V84.4L Turbo (N63)
Reactivation of BMW Assist Services
BMW Assist TCU Reactivation Form/Warranty Information/Time
10.52SS
Page 3022010 BMW 750Li (F02) V84.4L Turbo (N63)
Page 3032010 BMW 750Li (F02) V84.4L Turbo (N63)
Page 3042010 BMW 750Li (F02) V84.4L Turbo (N63)
Page 3052010 BMW 750Li (F02) V84.4L Turbo (N63)
Page 306
FAQ
[New] Procedure (Client Advisor or Service Advisor)
[NEW] PROCEDURE (CLIENT ADVISOR OR SERVICE ADVISOR)
Identifying the scope of work:
1. Check the vehicle's eligibility status in the DCSnet service history. Document the following information:
^ "Assist Safety Plan expires" date
^ TCU ESN/TCU IMEI status:
"INACTIVE" or "ACTIVE"
2. Identify which TCU type is installed in the vehicle by referring to the model section in this bulletin.
^ CDMA: proceed to step 3.
^ GSM: proceed to step 10.
^ INACTIVE: If the customer previously declined or did not renew the BMW Assist services, or if a subscriber agreement was never
processed or received, BMW NA deactivates the wireless carrier and Response Center services.
^ ACTIVE: The TCU is still activated on the wireless carrier network. The "Assist Safety Plan expires" must be beyond today's date, and2010 BMW 750Li (F02) V84.4L Turbo (N63)
Page 307
the TCU must be active BMW Assist services to work.
^
The complete reactivation process must be followed for the services to work.
3. On CDMA TCUs, verify the work that needs to be performed, using the chart below.
^ Important information on vehicles equipped with a CDMA TCU from 9/05 production, or if the TCU was replaced on a pre9/05
production vehicle with newer hardware:
^ To comply with wireless service provider restrictions, when a BMW Assist account expires, BMW of North America, LLC must prevent
the Network Access Device (NAD) from registering on the wireless network. If a BMW Assist account has expired and the vehicle was
produced after 9/05 production, BMW may send the Power Off Command (POC) to the TCU. This means that the NAD will not turn on
or register on the network.
^ When a TCU receives the POC, the BMW workshop tools will not be able to communicate with the NAD. When the DIS/GT1 is unable
to communicate with the NAD, the tester will NOT display any information when trying to read the ESN, MIN or MDN. For vehicles
which have received the POC, an alternate test module must be used to turn the NAD back on.
4. Using the above time estimates, identify the scope of work that needs to be performed. Provide the customer with an estimate to
reactivate BMW Assist services.
5. If the customer wishes to reactivate BMW Assist services, he or she must complete a valid, active subscriber agreement with the
BMW Assist Response Center through the enrollment application on DCSnet, located at Sales | BMW Assist | Electronic Subscriber
Agreement.
^ Incentives for renewing BMW Assist services: The BMW Assist incentive for selling term extensions is $20 per year of renewed
service. For additional information, please visit BMW/BMW Assist/Bulletins on Centernet and review Parts bulletin B84 07 06 (BMW
Assist Enrollment Sales Incentive Program).
6. Upon completion of an Electronic Subscriber Agreement (ESA), the TCU will be automatically reactivated with the wireless carrier. A
new Mobile Identification Number (MIN) and Mobile Device Number (MDN) will be automatically assigned within 20 minutes.
^ Wait 20 minutes before printing an updated DCSnet vehicle history report, so that the new numbers are displayed.
7. The MIN and MDN are displayed after the reactivation for 14 days. Print this page for the technician to complete the TCU reactivation
process by writing the numbers in to the TCU.2010 BMW 750Li (F02) V84.4L Turbo (N63)
Page 308
8. If the MIN and MDN information is required outside this reactivation period, please call the Telematics Analyst to obtain this
information prior to having a technician complete the reactivation process.
A return call or fax from the Telematics Analyst with the new MIN and MDN will occur within three hours during business hours (8:30
AM to 4:30 PM EST). if the customer is waiting, fax the BMW Assist reactivation form and call the telematics Analyst to expedite the
process.
9. Provide the technician a copy of the DCSnet service history report, showing the new MIN and MDN.
10. GSM: The Mobile Subscriber International Services Digital Network Number (MSISDN) is NOT needed during the reactivation
process. If you need the MSISDN or if the ICCID was not automatically reactivated, obtain this information by faxing the BMW Assist
reactivation form. A return call or fax from the Telematics Analyst with the new MSISDN will occur within three hours during business
hours (8:30 AM to 4:30 PM EST). If the customer is waiting, fax the BMW Assist reactivation form and call the Telematics Analyst to
expedite the process.
11. On GSM TCUs, verify the work that needs to be performed using the below chart.
12. Using the above time estimates, identify the scope of work that needs to be performed. Provide the customer with an estimate to
reactivate BMW Assist services.
13. If the customer wishes to reactivate BMW Assist services, he or she must complete a valid, active subscriber agreement with the
BMW Assist Response Center through the enrollment application on DCSnet, located at Sales | BMW Assist | Electronic Subscriber
Agreement.
^ Incentives for renewing BMW Assist services: The BMW Assist incentive for selling term extensions is $20 per year of renewed
service. For additional information, please visit BMW/BMW Assist/Bulletins on Centernet and review Parts bulletin B84 07 06 (BMW
Assist Enrollment Sales Incentive Program).
14. Upon completion of an Electronic Subscriber Agreement (ESA), the TCU will be automatically reactivated with the wireless carrier. A
new Mobile Subscriber International Services Digital Network Number (MSISDN) will be assigned to the International Circuit Card
Identifier (ICCID). The MSISDN is not needed for the reactivation process.
15. Have the technician initialize BMW Assist and make a test call per the attachment to this bulletin
(B842205_GSM_MOSTbus_Vehicles).
Procedure (Technician)
PROCEDURE (TECHNICIAN)2010 BMW 750Li (F02) V84.4L Turbo (N63)
Page 309
[NEW] See Attachment "B842205_IKbus_Vehicles" for the following vehicles:
E46 (3 Series) from 9/03 production, with Premium Package (ZPP) or BMW Assist (SA 639)
E53 (X5) from 10/03 production, with Premium Package (ZPP) or BMW Assist (SA 639)
E83 (X3) from 9/03 production, with Premium Package (ZPP) or BMW Assist (SA 639)
E85 (Z4) from 10/03 production, with Premium Package (ZPP) or BMW Assist (SA 639)
[NEW] See Attachment "B842205_CDMA_MOSTbus_Vehicles" for the following vehicles:
E60, E61 (5 Series) from SOP to 3/08
E63, E64 (6 Series) from SOP to 3/08
E65, E66 (7 Series) from 01/03 production
E70 (X5) from SOP to 4/08, with Premium Package (ZPP) or BMW Assist (SA 639)
E71 (X6) from SOP to 4/08, with Premium Package (ZPP) or BMW Assist (SA 639)
E82, E88 (1 Series) from SOP to 3/08, with Premium Package (ZPP) or BMW Assist (SA 639)
E90, E91, E92, E93 (3 Series) from SOP to 3/08, with Premium Package (ZPP) or BMW Assist (SA 639)
[NEW] See Attachment "B842205_GSM_MOSTbus_Vehicles" for the following vehicles:
E60, E61 (5 Series) from 3/08 production
E63, E64 (6 Series) from 3/08 production
E70 (X5) from 4/08 production, with Premium Package (ZPP) or BMW Assist (SA 639)
E71 (X6) from 4/08 production, with Premium Package (ZPP) or BMW Assist (SA 639)
E82, E88 (1 Series) from 3/08 production, with Premium Package (ZPP) or BMW Assist (SA 639)
E89 (Z4) from SOP, with Premium Package (ZPP) or BMW Assist (SA 639)
E90, E91, E92, E93 (3 Series) from 3/08 production, with Premium Package (ZPP) or BMW Assist (SA 639)
F01, F02, F04 (7 Series) from SOP
F07 (5 Series Gran Turismo) from SOP, with Premium Package (ZPP) or BMW Assist (SA 639)
[NEW] See Attachment "B842205_FAQ": for a list of Frequently Asked Questions (FAQ) on renewing or reactivating BMW Assist
services.
WARRANTY INFORMATION
This is NOT a warranty issue. All costs are the customer's responsibility.
[NEW] TIME
See the charts in this bulletin.
BMW Assist(R) Reactivation Of BMW Assist(R) Services
SI B 84 22 05
Communication Systems
April 2010
Technical Service
This Service Information bulletin supersedes SI B84 22 05 dated April 2009.
[NEW] designates changes to this revision
SUBJECT
Reactivation of BMW Assist Services
Date: 1004012010 BMW 750Li (F02) V84.4L Turbo (N63)
Page 2932010 BMW 750Li (F02) V84.4L Turbo (N63)
Page 294
[NEW] MODEL
[NEW] SITUATION
The embedded phone in the Telematics Control Unit (TCU) is deactivated or was never activated with the wireless carrier; and/or the unit
does not have a BMW Assist service initialized for one of the following reasons:
^ BMW Assist(TM) services have lapsed due to nonrenewal by the current customer.
^ The vehicle was never enrolled (ESA not completed within 45 days of the Retail Date).
^ Certified PreOwned (CPO) or used vehicles where the new customer did not enroll in BMW Assist services.
^ The subscriber originally declined BMW Assist services.
^ A US spec vehicle that was purchased in one of the following ways:
1. Overseas by a person using the Military Sales purchase program.
2. Gray market vehicle.
3. A vehicle purchased overseas by a diplomat.
^ An Electronic Subscriber Agreement (ESA) cannot be created on any vehicle that is not registered in the BMW of North America, LLC
warranty system. Prior to following the procedure in the bulletin, see SI B 01 12 04 (Warranty Coverage: "In Transit" Vehicles and
Validation of US and NonUS Vehicles) for more details on registering a vehicle.2010 BMW 750Li (F02) V84.4L Turbo (N63)
Page 295
The TCU should not be replaced, but reactivated per the following procedure, if the customer wishes to enroll and receive BMW Assist
services.
NonUS Spec vehicles cannot have BMW Assist activated.
ATTACHMENTS _B8422052010 BMW 750Li (F02) V84.4L Turbo (N63)
Page 2962010 BMW 750Li (F02) V84.4L Turbo (N63)
view CDMA_Mostbus_Vehicles
Page 2972010 BMW 750Li (F02) V84.4L Turbo (N63)
view CDMA_Reactivation_Form
Page 2982010 BMW 750Li (F02) V84.4L Turbo (N63)
view GMS_MOSTbus_Vehicles.
view GMS_Reactivation_Form.
Warranty Information
This is NOT a warranty issue. All cost are the customer's responsibility.
Time
Estimated reactivation time: 20 minutes or less.
10.52SS
Page 2992010 BMW 750Li (F02) V84.4L Turbo (N63)
view IK_bus_Vehicles.
Page 3002010 BMW 750Li (F02) V84.4L Turbo (N63)
Reactivation Form
Page 3012010 BMW 750Li (F02) V84.4L Turbo (N63)
Reactivation of BMW Assist Services
BMW Assist TCU Reactivation Form/Warranty Information/Time
10.52SS
Page 3022010 BMW 750Li (F02) V84.4L Turbo (N63)
Page 3032010 BMW 750Li (F02) V84.4L Turbo (N63)
Page 3042010 BMW 750Li (F02) V84.4L Turbo (N63)
Page 3052010 BMW 750Li (F02) V84.4L Turbo (N63)
Page 306
FAQ
[New] Procedure (Client Advisor or Service Advisor)
[NEW] PROCEDURE (CLIENT ADVISOR OR SERVICE ADVISOR)
Identifying the scope of work:
1. Check the vehicle's eligibility status in the DCSnet service history. Document the following information:
^ "Assist Safety Plan expires" date
^ TCU ESN/TCU IMEI status:
"INACTIVE" or "ACTIVE"
2. Identify which TCU type is installed in the vehicle by referring to the model section in this bulletin.
^ CDMA: proceed to step 3.
^ GSM: proceed to step 10.
^ INACTIVE: If the customer previously declined or did not renew the BMW Assist services, or if a subscriber agreement was never
processed or received, BMW NA deactivates the wireless carrier and Response Center services.
^ ACTIVE: The TCU is still activated on the wireless carrier network. The "Assist Safety Plan expires" must be beyond today's date, and2010 BMW 750Li (F02) V84.4L Turbo (N63)
Page 307
the TCU must be active BMW Assist services to work.
^
The complete reactivation process must be followed for the services to work.
3. On CDMA TCUs, verify the work that needs to be performed, using the chart below.
^ Important information on vehicles equipped with a CDMA TCU from 9/05 production, or if the TCU was replaced on a pre9/05
production vehicle with newer hardware:
^ To comply with wireless service provider restrictions, when a BMW Assist account expires, BMW of North America, LLC must prevent
the Network Access Device (NAD) from registering on the wireless network. If a BMW Assist account has expired and the vehicle was
produced after 9/05 production, BMW may send the Power Off Command (POC) to the TCU. This means that the NAD will not turn on
or register on the network.
^ When a TCU receives the POC, the BMW workshop tools will not be able to communicate with the NAD. When the DIS/GT1 is unable
to communicate with the NAD, the tester will NOT display any information when trying to read the ESN, MIN or MDN. For vehicles
which have received the POC, an alternate test module must be used to turn the NAD back on.
4. Using the above time estimates, identify the scope of work that needs to be performed. Provide the customer with an estimate to
reactivate BMW Assist services.
5. If the customer wishes to reactivate BMW Assist services, he or she must complete a valid, active subscriber agreement with the
BMW Assist Response Center through the enrollment application on DCSnet, located at Sales | BMW Assist | Electronic Subscriber
Agreement.
^ Incentives for renewing BMW Assist services: The BMW Assist incentive for selling term extensions is $20 per year of renewed
service. For additional information, please visit BMW/BMW Assist/Bulletins on Centernet and review Parts bulletin B84 07 06 (BMW
Assist Enrollment Sales Incentive Program).
6. Upon completion of an Electronic Subscriber Agreement (ESA), the TCU will be automatically reactivated with the wireless carrier. A
new Mobile Identification Number (MIN) and Mobile Device Number (MDN) will be automatically assigned within 20 minutes.
^ Wait 20 minutes before printing an updated DCSnet vehicle history report, so that the new numbers are displayed.
7. The MIN and MDN are displayed after the reactivation for 14 days. Print this page for the technician to complete the TCU reactivation
process by writing the numbers in to the TCU.2010 BMW 750Li (F02) V84.4L Turbo (N63)
Page 308
8. If the MIN and MDN information is required outside this reactivation period, please call the Telematics Analyst to obtain this
information prior to having a technician complete the reactivation process.
A return call or fax from the Telematics Analyst with the new MIN and MDN will occur within three hours during business hours (8:30
AM to 4:30 PM EST). if the customer is waiting, fax the BMW Assist reactivation form and call the telematics Analyst to expedite the
process.
9. Provide the technician a copy of the DCSnet service history report, showing the new MIN and MDN.
10. GSM: The Mobile Subscriber International Services Digital Network Number (MSISDN) is NOT needed during the reactivation
process. If you need the MSISDN or if the ICCID was not automatically reactivated, obtain this information by faxing the BMW Assist
reactivation form. A return call or fax from the Telematics Analyst with the new MSISDN will occur within three hours during business
hours (8:30 AM to 4:30 PM EST). If the customer is waiting, fax the BMW Assist reactivation form and call the Telematics Analyst to
expedite the process.
11. On GSM TCUs, verify the work that needs to be performed using the below chart.
12. Using the above time estimates, identify the scope of work that needs to be performed. Provide the customer with an estimate to
reactivate BMW Assist services.
13. If the customer wishes to reactivate BMW Assist services, he or she must complete a valid, active subscriber agreement with the
BMW Assist Response Center through the enrollment application on DCSnet, located at Sales | BMW Assist | Electronic Subscriber
Agreement.
^ Incentives for renewing BMW Assist services: The BMW Assist incentive for selling term extensions is $20 per year of renewed
service. For additional information, please visit BMW/BMW Assist/Bulletins on Centernet and review Parts bulletin B84 07 06 (BMW
Assist Enrollment Sales Incentive Program).
14. Upon completion of an Electronic Subscriber Agreement (ESA), the TCU will be automatically reactivated with the wireless carrier. A
new Mobile Subscriber International Services Digital Network Number (MSISDN) will be assigned to the International Circuit Card
Identifier (ICCID). The MSISDN is not needed for the reactivation process.
15. Have the technician initialize BMW Assist and make a test call per the attachment to this bulletin
(B842205_GSM_MOSTbus_Vehicles).
Procedure (Technician)
PROCEDURE (TECHNICIAN)2010 BMW 750Li (F02) V84.4L Turbo (N63)
Page 309
[NEW] See Attachment "B842205_IKbus_Vehicles" for the following vehicles:
E46 (3 Series) from 9/03 production, with Premium Package (ZPP) or BMW Assist (SA 639)
E53 (X5) from 10/03 production, with Premium Package (ZPP) or BMW Assist (SA 639)
E83 (X3) from 9/03 production, with Premium Package (ZPP) or BMW Assist (SA 639)
E85 (Z4) from 10/03 production, with Premium Package (ZPP) or BMW Assist (SA 639)
[NEW] See Attachment "B842205_CDMA_MOSTbus_Vehicles" for the following vehicles:
E60, E61 (5 Series) from SOP to 3/08
E63, E64 (6 Series) from SOP to 3/08
E65, E66 (7 Series) from 01/03 production
E70 (X5) from SOP to 4/08, with Premium Package (ZPP) or BMW Assist (SA 639)
E71 (X6) from SOP to 4/08, with Premium Package (ZPP) or BMW Assist (SA 639)
E82, E88 (1 Series) from SOP to 3/08, with Premium Package (ZPP) or BMW Assist (SA 639)
E90, E91, E92, E93 (3 Series) from SOP to 3/08, with Premium Package (ZPP) or BMW Assist (SA 639)
[NEW] See Attachment "B842205_GSM_MOSTbus_Vehicles" for the following vehicles:
E60, E61 (5 Series) from 3/08 production
E63, E64 (6 Series) from 3/08 production
E70 (X5) from 4/08 production, with Premium Package (ZPP) or BMW Assist (SA 639)
E71 (X6) from 4/08 production, with Premium Package (ZPP) or BMW Assist (SA 639)
E82, E88 (1 Series) from 3/08 production, with Premium Package (ZPP) or BMW Assist (SA 639)
E89 (Z4) from SOP, with Premium Package (ZPP) or BMW Assist (SA 639)
E90, E91, E92, E93 (3 Series) from 3/08 production, with Premium Package (ZPP) or BMW Assist (SA 639)
F01, F02, F04 (7 Series) from SOP
F07 (5 Series Gran Turismo) from SOP, with Premium Package (ZPP) or BMW Assist (SA 639)
[NEW] See Attachment "B842205_FAQ": for a list of Frequently Asked Questions (FAQ) on renewing or reactivating BMW Assist
services.
WARRANTY INFORMATION
This is NOT a warranty issue. All costs are the customer's responsibility.
[NEW] TIME
See the charts in this bulletin.
